The Sr. Strategic Account Manager is a key leadership role with dual responsibilities: expanding and strengthening the current portfolio of key accounts, while simultaneously driving the acquisition of new business opportunities. This includes, but is not limited to, engagements across technical, engineering, and non-IT service, staff aug, SOW and Direct Hire.
What will you be doing day to day?- Build strong relationships, and be responsible for managing a healthy P&L with the existing portfolio of accounts within our Direct, SOW & MSP space.
- Develop an effective sales plan to meet or exceed sales objectives in opening new doors, new categories, and new clients.
- Work with senior management in new initiatives, and programs to fuel growth.
- Formulate a strategy on trying new creative ways to achieve team targets.
- Identify and work with the proposal team to identify and fill RFIs and RFPs.
- Conduct regular onsite visits with clients and build rapport to foster a long-lasting, beneficial relationship.
- Attend community networking events to create additional business relationships.
- Work with the hiring leaders, department heads, stakeholders, decision-makers, and procurement teams.
- Monitor customer satisfaction regularly through quality metrics and client scorecards.
- Be the overall point of escalation for all current clients.
- Keep abreast of trends in the industry and identify new opportunities for the growth of your portfolio.
- Perform other duties and responsibilities as assigned
RequirementsYour Experience & Skills- Bachelor's degree or equivalency in work experience or education
- 7+ years in Strategic Account Management and Business Development in IT/Engineering Staffing is a must
- 5+ years in Direct, SOW, and MSP-based clients in the commercial sector
- Experience managing a mix of enterprise accounts, MSP programs, SOW engagements, and direct-hire accounts
- Experience in building sales automation systems, processes, and leveraging the latest technologies and AI in automating tasks and outreach
- Experience with CRM systems such as Salesforce, sales engagement tools, and ATS platforms
- Experience with a farming account management approach
- Excellent interpersonal, communication, and presentation skills in client-facing business settings
- Experience working with procurement teams, hiring leaders, department heads, and executive decision-makers
- Open to travel up to 30% of the time
