Merck & Co, Inc

Sr. Specialist, Technical Support

Merck & Co, Inc$106K — $167K *
Pharmaceuticals & Biotech
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of DeltaV batch automation experience in a pharmaceutical setting.
  • Proven troubleshooting skills with building control/automation systems.
  • Expertise in commissioning and qualification aligned with CSV requirements in GxP environments.
  • In-depth knowledge of GxP/HSE and Quality systems.
  • Strong communication skills are essential.
  • Bachelor’s degree in Life Science or equivalent practical experience in automation.
  • Familiarity with SDLC principles and automation change control procedures.

Responsibilities

  • Design and develop secure HMI application components within IT/OT platforms.
  • Integrate OT and HMI applications with communication protocols and control systems.
  • Operate and maintain OT systems, tools, and related applications.
  • Manage IT/OT services including asset inventory and configuration management.
  • Conduct risk assessments and manage technician allocation effectively.
  • Perform investigations and ensure compliance with engineering documentation standards.
  • Support Digital Transformation initiatives involving system integrations and data analysis.

Benefits

  • Comprehensive healthcare benefits for employees and families.
  • 401(k) retirement benefits with company contribution.
  • Paid holidays, vacation, and sick leave.
  • Opportunities for annual bonus and long-term incentives.
  • Flexible hybrid work arrangements available.
Full Job Description

Job Description

This role provides end-to-end ownership of IT/OT infrastructure and support for research laboratories and manufacturing plant systems, ensuring cGMP-compliant operations. It drives proactive troubleshooting, infrastructure implementation, and continuous improvement of initiatives supporting biologics development and clinical manufacturing, with direct accountability for IT infrastructure at the Rahway site.

Key Responsibilities

  • Design and develop secure Human-Machine Interface (HMI) application components within the IT/OT platforms (DeltaV DCS, control Historian, Programmable Logic Controller (PLCs))

  • Support integration of OT and HMI applications with gateways, control systems, and communication protocols

  • Operate and maintain OT systems, tools, and applications.

  • Support IT/OT services including asset inventory, configuration management.

  • Conduct risk assessments, obtain permits, and manage technician allocation.

  • Perform investigations, change requests, and ensure compliance with engineering documentation standards solutions leveraging best practices

  • ROBO administration, Server builds and Backup and recovery

  • Local Network support -Access switch provisioning and trouble shooting.

  • Complete control of all IP assignments for Rahway/West Point including VIM network.

  • Firewall rules administration for systems that work between different VLANs at Rahway (BAS, Empower, LabX, Thermo, DeltaV mobile) 

  • Troubleshoot any issues with Servers and or the VM's provisioned.

  • Delta V virtual controller set up and troubleshooting.

  • Active Directory (AD) group configuration.

  • SAN and server space monitoring

  • Actively supports Digital Transformation initiatives involving system integrations, data connectivity, data analysis/modelling, validation methods and value-based optimization of manufacturing.

Educational and Experience Requirements

  • Must have 5+ years demonstrated DeltaV batch automation experience, preferably in a pharmaceutical environment

  • Proven experience in resolving software /automation problems & maintain reliable operation of all building control / automation and related systems while complying and supporting the global standards

  • Skills in commissioning & qualification (C&Q) of automated / computerized systems, aligned with Computer System Validation (CSV) requirements in a GxP-regulated environment.

  • Extended knowledge of GxP / Health Safety & Environment (HSE) & Quality systems

  • Excellent communications skills essential

  • Bachelor’s degree in a Life Science discipline or min 3 years equivalent practical experience in automation control systems within regulated environment. 

  • Thorough knowledge of computer validation/SDLC principles and automation change control procedures. (e.g., GAMP 5) 

  • Strong technical competency with knowledge of pharmaceutical industry processes & practices.

  • Demonstrated understanding of network, cloud and virtual server technologies.

  • Knowledge of integrated software applications, including SCADA, MES and LIMS systems, in support of business processes in a pharmaceutical manufacturing environment

  • Demonstrated project management skills

  • Enterprise mindset, entrepreneurial spirit, self-starter, self-guided, hands-on person.

  • Record of working independently, asynchronously (across time zones) and with excellent communication skills that cross culture / geographic / organizational boundaries.

Other Job Requirements

  • Record of working in a team of multidisciplinary scientists and IT/OT personnel, product teams & operating effectively in a matrixed environment with a customer centric attitude

Required Skills:

Active Directory (AD), Allen Bradley PLC, Availability Management, Change Controls, Engineering Document Management, Incident Management, Information Technology (IT) Infrastructure, Information Technology (IT) Support, Information Technology Operations, IT Operation, Management System Development, Network Support, Problem Management, Production Management, Programmable Logic Controller (PLC), Quality Assurance (QA), Service Delivery, Siemens PLC, SLA Management, Software Configurations, Software Development Life Cycle (SDLC), Testing

Preferred Skills:

Current Employees apply

Current Contingent Workers apply

The salary range for this role is

$106,200.00 - $167,200.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .

You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

08/5/2026

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

About Merck & Co, Inc

Schering-Plough Corporation is a major U.S.-based manufacturer of pharmaceuticals. It operates in three segments: Prescription Pharmaceuticals, Animal Health, and Consumer Health Care. Schering-Plough develops products targeting on allergy, cancer, hepatitis, cardiovascular, central nervous system, respiratory system, and more.  It was founded in 1851 by Ernst Christian Friedrich Schering as Schering AG in Germany. Schering-Plough manufactured several pharmaceutical drugs, the most well-known of which were the allergy drugs Claritin and Clarinex, an anti-cholesterol drug Vytorin, and a brain tumor drug Temodar. It also developed drugs targeting on central nervous system and the respiratory system. Schering Plough also owned and operated the major foot care brand name Dr. Scholl's and the skin care line Coppertone. These also became a part of the new company. Schering-Plough was a full member of the European Federation of Pharmaceutical Industries and Associations (EFPIA), a membership which is also maintained by the new Merck.

Merck & Co, Inc Careers

Join the visionary team at Merck & Co, Inc, a global leader in healthcare dedicated to advancing the world of medicine. As part of our professional community, you'll find dynamic job opportunities that foster innovation and leadership across various fields. Merck & Co, Inc is not just a company; it's a place where you can make a difference.

Work You’ll Do

At Merck & Co, Inc, we are committed to improving global health through groundbreaking research and innovative healthcare solutions. Our team is at the forefront of developing new therapies and vaccines that significantly impact public health worldwide. By joining us, you will collaborate with some of the brightest minds in the industry, using your skills to contribute to projects that save and improve lives around the globe.

Explore Career Paths

Whether you're seeking an internship, a graduate opportunity, or a professional position, Merck & Co, Inc offers a range of career paths in environments that promote rapid professional growth and development. Explore job opportunities in research, digital transformation, manufacturing, and more, all while benefiting from a culture that supports diversity and inclusion.

Innovate and Lead

Merck & Co, Inc is an ideal environment for those who lead with curiosity and the drive to innovate. Our leadership is committed to fostering a culture where inventive thinking and collaboration are encouraged, making it a perfect place for professionals who seek to make an impact through their work.

Develop Your Skills

With Merck & Co, Inc, you are not just getting a job; you're gaining access to unparalleled career development opportunities. Enhance your skills through diverse training programs, workshops, and continuous learning courses designed to help you grow at every stage of your career.

Benefits and Culture

We understand that our employees are our greatest asset, which is why we offer competitive benefits designed to support the health and well-being of you and your family. From comprehensive health care coverage and retirement plans to flexible working conditions and wellness programs, our benefits package is designed to meet the diverse needs of our team members.

Join Our Team

Ready to advance your career at Merck & Co, Inc? Search open positions that match your skills and interests. We are continuously hiring and looking for passionate, creative, and solution-driven team players. Prepare your resume, sharpen your interview skills, and become part of a company that's dedicated to making a difference.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Engage with us through our careers blog and by participating in networking events and employment fairs. Subscribe to receive personalized job alerts and the latest news tailored to your preferences. Discover the exciting and rewarding opportunities that await at Merck & Co, Inc. Join us in our mission to improve health and wellness around the world.
Learn more about Merck & Co, Inc
Size
68,000 employees
Market Cap
$282.6 billion
Industry
Net Income
$7 billion
Founded
1668
5 Year Trend
+4.1%
Revenue
$47.9 billion
NASDAQ

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