We are seeking a highly analytical and disciplined BESS Service Manager to lead our field service operations, oversee quality assurance, and manage the financial lifecycle of our Long-Term Service Agreements (LTSA). Reporting directly to the Direct - LTSA & Service Operations, you will execute the post-commissioning service strategy. You will manage a team of field technicians, enforce rigorous problem-solving methodologies, and build LTSA cost models to ensure profitability while meeting strict performance guarantees for our grid-scale commitments.
Key Responsibilities:- LTSA Cost Modeling & Financial Management
- LTSA Financial Execution: Develop and maintain comprehensive cost models for Long-Term Service Agreements, tracking actual service costs and warranty spend against executive dashboards developed by the Director.
- Risk & Liability Tracking: Support the Director in analyzing operational data to mitigate "cliff" risks associated with Energy Capacity (Degradation), Round-Trip Efficiency (RTE), and System Availability guarantees.
- Incentive Compliance: Understand the operational requirements necessary to maintain asset eligibility for full ITC benefits, SGIP incentive rates, and SRECs, ensuring system downtime does not negatively impact project economics.
- Field Service & Technician Management
- Team Leadership & Dispatch: Manage and scale a multi-disciplinary team of internal and external field technicians. Optimize technician deployment and dispatch strategies to meet strict Availability timelines and minimize Liquidated Damages (LDs).
- Service Kick-Off (SKO) Execution: Implement the SKO process established by the Director to ensure a seamless handoff from EPC contractors and the construction/commissioning phase into the long-term service phse.
- Technical Escalation: Serve as the primary escalation point for complex on-site technical issues, guiding technicians through advanced troubleshooting of battery racks, inverters, 3 phase meters, and site controllers.
- Disciplined Problem Solving, Quality & Safety
- Root Cause Analysis (RCA): Execute a highly disciplined approach to field issues by leading investigations using industry-standard methodologies such as 8D, Fishbone (Ishikawa), and 5-Whys
- Continuous Improvement Feedback: Consolidate field data and failure metrics to feed back to the R&D and Manufacturing teams, targeting the elimination of recurring failure modes in cell and module designs.
- Code & Safety Compliance: Ensure all field operations and third-party O&M providers strictly adhere to electrical safety standards, particularly NFPA 855 for Stationary Energy Storage Systems, OSHA requirements, and Lockout/Tagout (LOTO) procedures.
Qualifications- Experience; 5-7+ Years of experience in a service, operations, or technical management role within the BESS, Renewable Energy, or Power Generation sectors
- Financial Acumen: Proven experience building and managing financial models (specifically LTSA, O&M cost modeling, or lifecycle cost analysis) for complex energy assets.
- Methodology & Quality: Hands-on experience executing formal problem-solving frameworks (8D, 5-Whys, Ishikawa) and operating within strict Quality Management Systems (QMS)
- Technical Expertise: Deep understanding of BESS architecture, grid-tied electrical components, and compliance standards (NFPA 855)
- Leadership: Demonstrated ability to manage remote teams of technicians and coordinate effectively with third-party O&M providers in high-pressure, fast-paced environments.
