Please note: Visa sponsorship is not available for this role.
Role DescriptionThe
Senior Service Solutions Analyst partners with Sales, Solution Consultants, and Professional Services Delivery to scope, shape, and position services offerings that accelerate customer outcomes and drive services bookings. This role translates customer requirements into clear solution approaches, effort estimates, and high-quality
Statements of Work (SOWs), while ensuring alignment between what is sold and what is delivered. The Senior Service Solutions Analyst is a hands-on individual contributor who brings strong analytical skills, consultative customer engagement, and practical delivery knowledge to support complex enterprise opportunities.
Reporting to the
Senior Manager, Service Sales Organization, this role collaborates closely with Sales, Services Sales leadership, Delivery Managers, Solution Architects, and Technical Consultants to develop value-based service proposals, manage deal risk, and continuously improve scoping standards, tools, and processes.
Key Responsibilities- Services Solutioning & Scoping
- Lead discovery with prospects/customers to understand business objectives, current-state processes, constraints, and success criteria.
- Translate requirements into a services solution approach (phases, deliverables, assumptions, dependencies, and acceptance criteria).
- Develop effort estimates and resource models in partnership with Delivery Managers and Technical Consultants; document risks and mitigations.
- Statement of Work (SOW) & Proposal Development
- Draft and refine Statements of Work (SOWs) and supporting proposal content to ensure clarity, completeness, and alignment with commercial and delivery standards.
- Make scope boundaries explicit (in-scope/out-of-scope), including customer responsibilities, readiness items, required environments, integrations, and change control.
- Support services pricing and packaging discussions, balancing feasibility and profitability while maximizing customer value.
- Sales Partnership & Deal Support
- Partner with Account Executives and Solution Consultants on services strategy, proposal positioning, and customer presentations.
- Participate in late-stage deal cycles to address scope questions, negotiate deliverables, and manage expectations for time-to-value.
- Maintain services pipeline hygiene by updating scoping artifacts, assumptions, and approvals in a timely manner.
- Delivery Alignment & Continuous Improvement
- Coordinate Sales-to-Delivery handoffs so project teams receive complete scope context and supporting documentation.
- Analyze variances between sold scope and delivered outcomes, and recommend improvements to templates, estimating guidelines, and scoping playbooks.
- Contribute to standardizing services offerings, accelerators, and best practices to increase quality, predictability, and scalability.
- Stakeholder Communication
- Communicate complex technical and delivery concepts in a clear, customer-friendly manner, tailoring detail level to the audience.
- Build trusted relationships across Sales, Services, Product, and Engineering to remove blockers and improve customer experience.
Qualifications & Experience- 5+ years of experience in professional services solutioning, solution consulting, delivery management, business analysis, or a related customer-facing role in enterprise software/SaaS.
- Demonstrated experience scoping and documenting services engagements, including Statements of Work (SOWs) development, assumptions/dependencies, and change control.
- Ability to estimate effort and translate requirements into phased delivery plans; familiarity with implementation methodologies (Agile, Waterfall, or hybrid).
- Strong analytical and problem-solving skills, with the ability to synthesize inputs from technical and business stakeholders into clear recommendations.
- Excellent written and verbal communication skills, including the ability to present services solutions and influence decisions with senior stakeholders.
- Comfort working cross-functionally with Sales, Solution Consultants, Delivery, Product, and Engineering; able to manage multiple priorities in a deadline-driven environment.
- Ability to travel to a limited extent, as needed.
- Bachelor's degree in Business, Information Systems, Engineering, Supply Chain, or related field (or equivalent experience). Professional certifications (e.g., PMP, ITIL, Agile) are a plus.
