Carrier Global Corporation

Sr Service Engineer Midwest - Central US

Carrier Global Corporation$96K — $192K *
US-AnywhereRemote in West Palm Beach, FL
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • High School Diploma or GED required.
  • 5+ years of HVAC industry experience in a technical support role.
  • 1+ years of experience with Microsoft Office Suite.
  • Clean and valid driver's license for MVR assessment.

Responsibilities

  • Maintain effective communication with key customers and field teams.
  • Foster strong relationships with key customers through regular contact.
  • Act as a subject matter expert on products.
  • Perform complex diagnostic procedures.
  • Prepare detailed reports for senior leadership based on diagnostic tests.
  • Communicate technical information to both technical and non-technical stakeholders.
  • Keep customers and field teams informed about outstanding issues and recommend improvements.

Benefits

  • Health care benefits including medical, dental, and vision coverage.
  • Retirement benefits.
  • Generous time off policies including vacation, sick days, personal leave, and holidays.
  • Short-term and long-term disability insurance.
  • Life insurance and accidental death benefits.
  • Access to tax-advantaged savings accounts.
  • Tuition assistance for continued education.
Full Job Description

About this Role

Senior Service Engineering professional with deep knowledge and highly developed technical expertise. Maintains effective communication and frequent contact with key customers and field team members, performs highly complex diagnostic procedures, and prepares reports for the senior leadership team. Communicates technical information to key stakeholders and keeps key customers and field team members up to date on outstanding issues.

Will Cover Midwest and Central US

Key Responsibilities

  • Maintains effective communications with key customers and field team members to ensure product enhancements/improvements are complete and accurate.
  • Maintains frequent contact with key customers which requires a high degree of tact and courtesy.
  • Acts as the expert in product knowledge/subject matter.
  • Performs highly complex diagnostic procedures.
  • Prepares reports for senior leadership displaying interpreted test information to resolve design/system related problems and to ensure continuous improvement.
  • Communicates technical information to technical/non-technical stakeholders including senior leadership.
  • Ensures that key customers and field teams are kept informed on outstanding issues and recommends system enhancements, upgrades, or repairs.

Required Qualifications

  • High School Diploma or GED
  • 5+ years of experience in the HVAC industry in a technical support role.
  • 1+ years of experience with the Microsoft Office Suite
  • Ability to pass an MVR with a Clean and valid driver27s license

Preferred Qualifications

  • Bachelor27s Degree from a recognized college or university in Mechanical Engineering, Electrical Engineering, Construction Management, or building HVAC.
  • Ability to lead and motivate teams.
  • Strong problem solving, planning, and management skills.
  • Ability to read and understand the scope of work.
  • Exceptional written and verbal communication skills.
  • Experience in dealing with a number of simultaneous challenges, requiring knowledge of many different disciplines.
  • A true team player who has the customer27s best interests first and foremost

Pay Range

The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

Thisposition is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

  • Health Care Benefits: Medical, Dental, Vision; Wellness incentives

  • Retirement Benefits

  • Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

  • Disability: Short-term and long-term disability

  • Life Insurance and Accidental Death and Dismemberment

  • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

  • Tuition Assistance

To learn more about our benefits offering, please click here . The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

About Carrier Global Corporation

Carrier is the provider of intelligent climate and energy solutions.

Carrier Global Corporation Careers

There has never been a more exciting time to explore job opportunities at Carrier Global Corporation, a leader in innovative climate, security, and building automation technologies. Join our global team of professionals and be at the forefront of industry and technology. Work You’ll Do Embark on a career with Carrier Global Corporation and contribute to a sustainable, safe, and intelligent future. Our diverse team of experts is dedicated to pioneering advancements in climate control, fire safety, and security solutions that make modern living possible. Transform industries and communities with your expertise, innovation, and leadership. At Carrier, you are positioned uniquely at the nexus of technology, sustainability, and global reach. Engage with a worldwide network of professionals to help clients and communities navigate through challenges with cutting-edge solutions. Collaborate with over 53,000 employees around the globe, all united in delivering excellence and innovation in our field. Carrier Global Corporation Professional Growth and Opportunities We are committed to fostering professional growth and career advancement. Carrier offers a wide range of job opportunities, from internships to leadership positions, each providing a path to meaningful impact. Do Innovative Work Join our expansive team of dedicated professionals at the intersection of technology, sustainability, and global service. Carrier empowers you to innovate and lead in your field, supported by a culture that values diversity and dynamic thinking. Deliver targeted solutions and drive transformation in the industry with a depth of knowledge and a breadth of resources unmatched in our field. Be Part of a Great Team Work with cutting-edge technology and leverage the comprehensive capabilities of a global leader. Our team’s collaborative efforts result in smarter, safer buildings and more efficient, secure environments. Future-Proof Your Career Advance your career with Carrier’s extensive support, including professional development, diversity training, and certification opportunities. Your growth is limitless, propelled by your ambition and our collective mission. Explore Discover how Carrier is leading the way in digital transformation and sustainable innovation. See how our solutions are shaping the future of industries and enhancing quality of life globally. Carrier Global Corporation Employment Culture Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work. We believe in leadership that fosters personal and professional growth, creating a workplace where all can thrive. Stay Connected Join Our Team Search for open positions that match your skills and interests. We value passionate, curious, and solution-driven team players. Explore our job opportunities and find where you can make a difference at Carrier. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. Our careers blog is your go-to resource for everything from resume tips to interview preparation. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Carrier Global Corporation.
Learn more about Carrier Global Corporation
Size
53,000 employees
Market Cap
$34.9 billion
Industry
Net Income
$1.9 billion
Revenue
$17.4 billion

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