JOB SUMMARY
The Quality Analyst plays a critical role in advancing operational excellence by evaluating processes, uncovering inefficiencies, and implementing sustainable, data-driven improvements. Partnering closely with teams across the organization, this role applies Lean, Six Sigma, and other continuous improvement methodologies to reduce costs, strengthen quality, and build a culture of accountability and excellence.
JOB DUTIES
- Leads advanced analysis efforts across the organization, identifying systemic trends and translating complex data into strategic improvement plans.
- Owns the development, implementation, and governance of quality assurance standards and continuous improvement frameworks. Champions initiatives that deliver measurable operational gains.
- Designs enterprise-level dashboards and reporting structures to provide senior leadership with actionable quality intelligence.
- Directs high-visibility reviews into quality incidents, leads root cause analysis using structured methodologies, and oversees the implementation and effectiveness of corrective action plans.
- Acts as a trusted quality partner to department leaders, facilitating alignment on quality goals and driving resolution of complex, cross-functional issues.
- Develops and delivers training programs on Lean, Six Sigma, and continuous improvement methodologies. Facilitates workshops and improvement events to build organizational capability.
- Helps develop change management strategies to support smooth adoption of new processes and initiatives.
- Leads internal audits, oversees quality review programs, and ensures organizational compliance with quality standards.
EXPERIENCE
- Requires minimum 5 years job related work experience in excess of degree requirements
- Requires strong communication and presentation skills
- Requires strong analytical skills with the ability to interpret complex data and translate findings into actionable plans
- Requires proficiency in data analysis tools such as Excel or Power BI, and experience with process mapping tools (e.g., Visio)
- Requires excellent project management skills and ability to lead cross-functional teams
- Prefer experience in continuous improvement, process improvement, or operations analysis
- Prefer understanding of the electricity industry
EDUCATION
- Bachelor's Degree : Engineering, Computer Science. Business, Accounting, Auditing or related field (Required)
- or a combination of education and experience that provides equivalent knowledge to a major in such fields is required
CERTIFICATION
- Six Sigma (Preferred)
- ASQ (American Society for Quality) (Preferred)
The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. This job description is not intended to create a contract of employment with ERCOT. Both ERCOT and the employee may exercise their employment-at-will rights at any time.
Expected Salary Range:
$102,000 - $140,000
