Honeywell

Sr. Project Management Specialist

Honeywell • $110K — $130K *
Houston, TX 77084In-Person
Business Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Technology, or a related field is preferred.
  • 8+ years in business improvement, operational excellence, or transformation roles.
  • 10+ years in a service-type business.
  • 5+ years in a multinational, matrixed organization.
  • Fluent in spoken and written English; additional languages a plus.

Responsibilities

  • Collaborate with Service Operations to ensure the functionality of HBT Service Systems and Tools.
  • Oversee timely and effective SMS deployment for improved business returns and customer experience.
  • Analyze user requirements to shape service systems for optimal efficiency.
  • Enhance system deployment effectiveness to meet operational targets with minimal disruption.
  • Identify and address training needs for service systems to drive business improvements.
  • Work with leadership to accelerate adoption of the new Global Design Model.
  • Collaborate with functions to enable effective SMS deployment.
  • Promote continuous improvement and standardization across service systems.

Benefits

  • Opportunity to lead meaningful digital transformation initiatives.
  • Work in a dynamic environment with over 4000 service employees.
  • Chance to shape the customer experience and service delivery operations globally.
  • Impact on operational excellence and productivity improvements.
  • Collaborative culture across global service operations.
Full Job Description
Job Description

To support HBS Service 2.0 standardization, the design, development, maintenance and on-going functional changes of our Service Systems technologies also need strong central Governance which will enable standard work and productivity in the field. You will have a dual role in heavily supporting the Global Service Systems Leader in further developing the SMS capability, its development, testing, field training and deployment and will play a SME & partner role to the pole Service Operations and SMS Deployment Leaders to ensure pole deployments are supported and are executed effectively. In addition, you will also be a primary lead in supporting all service systems (Not limited to SMS, e.g. CPQ, Bots, Titan, EAM, AMS, etc) in terms of enabling standardization of how they are designed, used, and improved. In doing so you will establish new Service Excellence governance framework resulting in commonality across the globe to ensure there is only one way globally that these tools work.

The operations transformation is already underway, and the future of building solutions will become a more balanced mix of traditional services with digital services. The 4000+ service employees will need to respond to new customer challenges and an increasing number of digital threats. To be the world's leader in providing building services, we need to have a world class operations organization that is nimble and responsive to ever changing technologies.

New service is won or lost by our ability to provide an exceptional customer experience, and the successful candidate will also partner with the HBS customer service organization enable more seamless and effective customer interactions.

Responsibilities

Principal Responsibilities:
  • Work closely with Service Operations and the Global Service Systems GDM Leader to ensure all HBT Service Systems and Tools are developed with required functionality
  • Ensure that SMS deployment is developed and deployed on time and effectively so that it delivers the anticipated business returns and improvements in field delivery, standardization and customer experience.
  • Understand the user requirements and help shape the functionality of all service systems to maximize efficiency and service delivery
  • Enhance the effectiveness of system deployments to ensure targets are met and delivered with minimal impact to the operations teams.
  • Assist with and identify training requirements of Service Systems (eg SMS, CPQ, EAM, AMS etc) to Identify, assess, and lead strategic business improvements for HBS Service that result in significant improvement in productivity, customer satisfaction, and operational excellence.
  • Work with the Pole & Global Service Operations Leadership to accelerate the new Global Design Model adoption
  • Collaborate with other business functions to understand the wider transformation required to effectively deploy SMS.
  • Drive continuous improvement and standardization across all service systems .
  • Work closely with the Digital Transformation team, to give input on Service business requirements, and support the realization of new service transformation projects back into the business.
  • Drive required actions to ensure benefits are sustained / improved.
  • Drive consistent data standards across our enterprise tools to enable efficient and effective decision making, and to deliver lean business operations processes.
  • Facilitate the implementation and acceptance of change within the workplace. Enable productivity initiatives through globally consistent business improvement programs.
  • Ensure new operations tools and capabilities are developed, maintained and improved consistently in all locations where we operate, and are functional for our field delivery teams.


Qualifications

Must Have Qualifications:
  • Bachelor degree in Business, Technology, or another related field preferred.
  • Minimum 8 years of experience in a business improvement, operational excellence, or transformation role.
  • Minimum 10 years' experience of a Service type business
  • Minimum 5 years of experience working in a multi-national, matrixed organization
  • Business fluent in spoken and written English, additional languages an advantage

Preferred Qualifications:
  • MBA & strong understanding of service business financials, coupled with the ability to understand financial data at the different Service revenue generating activities: Contracts, SPOT and Service projects.
  • ITIL or ISO/IEC 20000 certification
  • Six Sigma Green Belt or Black Belt Certified
  • Strong understanding of digital service operations and cybersecurity threats and solutions.
  • Strong understanding of service operations and its metrics, besides good knowledge on service processes, systems, and tools.
  • Strategic and analytical thinking, and oriented toward achieving objectives
  • Operational Analysis - The ability to obtain relevant information on operational issues from multiple sources, think broadly about those issues and recognize trends/possible cause-effect relationships and share insights globally
  • Enthusiastic about change and change management. Able to effect change and drive results through leadership, collaboration, and influence
  • Strong and decisive; can quickly earn the respect of internal customers and all levels of management by demonstrating solid knowledge and expertise
  • The ability to demonstrate energy and determination to achieve results and improvement by overcoming obstacles, remaining effective despite setbacks and challenging current thinking
  • Self-motivated with focus on results and sense of urgency
  • Building Technology Projects & Services industry experience
  • Understanding of multiple disciplines and services


About Honeywell

Honeywell Aerospace is an American company that manufactures aircraft engines, avionics, auxiliary power units (APUs), and other aviation products. The company’s product portfolio includes space equipment, turbine engines, auxiliary power units, brakes, wheels, synthetic vision, runway safety systems and other avionics. President Barack Obama awarded a Honeywell employee the National Medal of Technology for his contributions to air flight safety technology. The company also owns a number of patents related to NextGen technology, aircraft windshields, turbochargers, and more. Honeywell Aerospace was founded in 1936 and is headquartered in Phoenix, Arizona.

Honeywell Careers

Joining Honeywell offers more than just job opportunities; it's a chance to grow with a company known for leadership in innovation and diversity. As a global leader, Honeywell is where your professional journey can reach new heights through a commitment to excellence and continuous improvement.

Work You'll Do

At Honeywell, you'll be part of a team that drives digital transformation across industries. With a focus on sustainability and advanced technologies, Honeywell is not just preparing for the future; we're creating it. Our diverse and inclusive culture fuels our innovation and connects us closer to our customers and the communities in which we operate.

Innovate and Lead

Embrace the opportunity to lead in the marketplace with Honeywell's cutting-edge solutions. Our leadership in areas such as aerospace, building technologies, and performance materials allows you to engage in work that makes a difference. Honeywell is at the forefront of tackling global challenges with innovative technology that improves quality of life.

Career Growth and Opportunities

Whether you're looking for an internship, a graduate role, or a leadership position, Honeywell offers a path to career success. Honeywell's commitment to professional growth is evident in our extensive training and development programs, aimed at expanding your skills and advancing your career.

Join a Dynamic Team

Honeywell's team culture is built on collaboration and respect. With a global team of professionals, you'll network with some of the brightest minds, working together to solve complex challenges. Our commitment to diversity and inclusive growth makes Honeywell not just a great place to work, but a place where your career can thrive.

Benefits and Culture

Honeywell is dedicated to providing employees with a life-work harmony through substantial benefits, including health, education, and retirement plans, ensuring peace of mind for you and your family. Our culture promotes quick learning, flexibility, and adaptation, which are critical in our fast-evolving industries.

Explore Job Opportunities

Discover the range of career opportunities at Honeywell, from engineering to sales, and contribute to our mission of shaping the future. Our hiring process is designed to find not just the right skills but also the right fit for Honeywell's culture.

Stay Connected

Join the Honeywell team to stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Apply Now

Ready to apply? Check out the open positions on the Honeywell Careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Honeywell.

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Join Honeywell and be part of a team that is dedicated to building a smarter, safer, and more sustainable world.
Learn more about Honeywell
Size
99,000 employees
Market Cap
$143.4 billion
Industry
Manufacturing & Automotive
Net Income
$4.7 billion
Founded
1906
5 Year Trend
-2.6%
Revenue
$32.6 billion
NASDAQ
HON
* Ladders Estimates

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