We are looking for a dynamic, results-oriented driver and collaborator to join as a Senior Program Manager, focused on the Stores in North America. You will partner with key retail leaders, develop deep knowledge and insights to detect, drive actions and proactively steer to the right business outcomes. In this role, you will own strategic roadmap to improve customer experience and supply chain, as well as day to day business insights, to systemically improve supply chain defects.

You are also expected to steer and equip the business through the development of metrics and reporting solutions, ideation of new products and improvement mechanisms, data review and in-depth analysis. You will also collaborate with Principal/Senior PMs, BIEs and Tech Program Managers, similarly focused on driving business outcomes on specific segments.

The successful candidate will have strong supply chain expertise and problem-solving skills and can prioritize well, communicate clearly, and have a consistent track record of exploring uncharted business terrain, collaborating with a diverse set of stakeholders to agree on the path forward, and delivering results by utilizing business insights and analytics. This role offers an opportunity to drive tangible business success, that will minimize costs while continuing to increase the quality and speed at which we deliver our customers' orders.

Done correctly, this role will improve our customer experience by increasing the confidence and trust our customers have that Amazon is the one, best option for 'want it, click it, have it.' This role will be the global hub for strategic supply chain improvement for a given segment, and is a highly visible and critical position within Amazon.

Key job responsibilities

- Analyze instock and related business performance data to provide action-oriented insights to drive future improvements

- Work with stakeholders to identify opportunities and implement both short- and long-term mechanisms and solutions, articulating opportunity size and effort required to build business cases and prioritize in partnership with senior leadership and stakeholders

- Lead program management efforts to build new capabilities and improve operational outcomes, manage product roadmaps and feature priorities, work with the broader team to develop and deliver improvement solutions

- Drive cross-functional collaboration across multiple teams with competing priorities, establishing clear accountability and project management chains

- Monitor and drive project execution to ensure quality delivery aligned with target dates; anticipate bottlenecks, manage escalations, and balance business needs against technical constraints while making strategic tradeoffs

- Act as subject matter expert providing troubleshooting support and developing standard work, documentation, and training materials

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

- Medical, Dental, and Vision Coverage

- Maternity and Parental Leave Options

- Paid Time Off (PTO)

- 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

- Knowledge of general AI tools

- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

- Experience in influencing senior leadership through data driven insights

- Experience working across functional teams and senior stakeholders

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually