Amazon

Sr. Product Manager Global DSP SLS, SLS Performance

Amazon$124K — $168K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent required.
  • 5+ years of experience in product/program management or related fields.
  • Proven ability to shape and own roadmap strategy.
  • Experience in influencing senior leadership with data-driven insights.
  • Demonstrated skill in end-to-end product delivery.

Responsibilities

  • Manage and improve delivery performance metrics for service partners.
  • Design and implement accountability mechanisms and closed loop systems.
  • Collaborate with engineering teams to troubleshoot performance issues.
  • Investigate customer experiences to ensure data accuracy.
  • Develop strategies that enhance data quality and accountability signals.
  • Drive product and engineering roadmaps to improve operational efficiency.
  • Prioritize and influence product initiatives with long-term impact.

Benefits

  • Comprehensive health insurance including medical, dental, and vision coverage.
  • 401(k) matching and retirement plan options.
  • Paid time off and parental leave.
  • Mental health support resources and Employee Assistance Program (EAP).
  • Flexible Spending Accounts and reimbursement for adoption/surrogacy.
Full Job Description
We are looking for a dynamic and organized self-starter to join as a Sr. Product Manager for the Last Mile team to manage Service Level Standards (SLS) Performance. This person will own delivery performance products and mechanisms that delivery service partners (DSPs) use to manage their operations. This person will obsess about accountability mechanisms and data accuracy. They will build a roadmap to for the programs or metrics they manage, create closed loop mechanisms, and reduce defects. They will influence product and engineering roadmaps, ground-truth metrics from the data source to the field, and reduce bad actor behavior. This role will develop a strategy to data quality and expand our measurable and accountability signals. They will investigate customer anecdotes, keeping a shape eye where experience does not match the data. We are seeking bar-raising candidates who are able to:

- Understand the complexity of our metrics, deep dive data, and work with engineering and product teams to troubleshoot and resolve issues

- Map signals to ground-truth of the behaviors that drivers engage in while on route.

- Overcome obstacles and work across teams to deliver high quality deliverables on-time. Balance when to dive deep and when to move forward with limited information.

- Understand complex use-cases, connect the dots between various processes and systems, and invent to create solutions that are easy to understand and scale

- Identify, develop and enhance performance products that will improve the safety, quality, and speed of customers' shipments

- Develop effective scaling mechanisms, influence the roadmap and make difficult trade-offs on prioritization where their decisions will have multi-year impact

- Operate and deliver in a fast-paced environment

Role may require to travel up to 10% with US

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent

- 5+ years of product or program management, product marketing, business development or technology experience

- Experience owning/driving roadmap strategy and definition

PREFERRED QUALIFICATIONS

- Experience as a product manager or owner

- Experience in influencing senior leadership through data driven insights

- Experience with feature delivery and tradeoffs of a product

- Experience with end to end product delivery

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 124,500.00 - 168,500.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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