As a Senior Product Designer, you'll lead design for high-impact 0→1 initiatives-new products and intelligent experiences powered by large language models (LLMs). You'll also help evolve our design system into a scalable, token-driven foundation that supports rapid experimentation and high-quality delivery across teams. You'll work closely with product, engineering, and AI teams to shape what trust-driven, AI-assisted workflows can look and feel like for our customers. You'll move fluidly between discovery and execution: understanding user pain points, mapping new possibilities, and crafting intuitive, trustworthy, and efficient experiences. Key Responsibilities: Product Design & AI Innovation - Lead end-to-end design for new AI-powered features-from problem framing to polished UI. - Translate complex accounting and audit workflows into clear, elegant interactions that feel effortless. - Prototype intelligent agent experiences that blend automation, context awareness, and transparency. - Collaborate with AI and data teams to shape conversational flows, confidence indicators, and user feedback loops. - Balance innovation with accountability-ensuring AI-driven features enhance trust, not undermine it. Design Systems Leadership - Audit, define, and evolve Suralink's design system for scale, accessibility, and design-to-code alignment. - Introduce design tokens, variants, and documentation that support multi-product consistency. - Partner with engineering to establish governance, release cadence, and component versioning. - Create and maintain Zeroheight / Storybook documentation to foster adoption across teams. Experience and Professional Qualifications - 5-8 years of experience designing for complex SaaS products, with significant 0→1 or platform work. - Proven experience designing AI or data-driven features (or a strong interest in LLM-enabled interfaces). - Deep mastery of Figma (Auto Layout, variants, variables, libraries, tokens). - Strong portfolio showing systems thinking and ability to ship elegant, cohesive experiences. - Experience collaborating closely with engineering and product leadership to shape roadmaps. - Excellent communication, documentation, and presentation skills. - Understanding of accessibility standards (WCAG) and commitment to inclusive design. - You're at peace in high ambiguity, understanding how to find a path to clarity with incomplete information. You're skilled in risk-based decision making and thinking through effects. Preferred experience and qualifications - Subjective matter expertise in Audit or Tax is a bonus. - Experience with prompt-based interaction design or conversational UI. - Familiarity with front-end frameworks, design tokens, or semantic versioning. - Previous work in accounting, fintech, or compliance-driven B2B SaaS. - Passion for designing AI experiences that prioritize trust, clarity, and user agency. Competencies: - Visual Design & Brand: The ability to execute beautiful, high-quality visual design that strengthens the brand. - UX & Patterns: The skill of architecting user experiences that are intuitive, consistent, and effective. - Process & Toolkit: The efficiency and craft in using the right tools and processes to turn ideas into reality. - Customer Obsession: The ability to deeply understand, empathize with, and advocate for the customer through research and data. - Product Strategy & Experiments: The ability to align design work with business goals, using data to guide decisions. - Communication & Fluency: How effectively a designer shares their work, provides feedback, and works with cross-functional partners. - Leadership & Mentorship: The ability to guide projects, mentor others, and elevate the design practice within the organization. - Team & Company Impact: The impact a designer has on the health of the team and the growth of the company. There's a lot to love about working at Suralink! Here are a few of the benefits you can expect: - Remote-friendly policy - Medical/vision/dental insurance - Flexible PTO policy and ten paid holidays - Parental leave - Professional development allowance - Community involvement