DescriptionJob Summary Serves as an internal consultant and key driver of operational excellence across Nicklaus Children's Health System. Leads high-impact, data-driven improvement initiatives using advanced Lean Six Sigma and project management methodologies to enhance quality, efficiency, and cost-effectiveness. Collaborates with cross-functional teams and leadership to identify and execute transformational changes, mentor staff, and deliver sustainable results. Fosters a culture of continuous improvement, innovation, and accountability throughout the organization.
Job Specific Duties - Quantifies and reports on the impact of business Kaizen events and continuous improvement initiatives, ensuring alignment with organizational goals.
- Effectively delegates tasks and manages multiple, concurrent projects, ensuring prioritization aligns with strategic objectives.
- Leads and drives process improvement initiatives from inception to completion, utilizing Lean Six Sigma methodologies.
- Serves as a Lean facilitator for current and future Value Stream Mapping (VSM) and Process Mapping teams to identify and implement improvement opportunities.
- Fosters team collaboration and supports a culture of excellent customer service and continuous improvement.
- Oversees all aspects of project execution, management, and reporting, ensuring timely and effective delivery of improvement initiatives.
- Communicates project status, outcomes, and deliverables to leadership, maintaining thorough documentation of all improvement activities.
- Conducts Lean training sessions for staff at all levels, embedding Lean principles throughout the organization.
- Communicates project status and deliverables with leadership. Responsible for documentation of improvement activities.
- Facilitates current and future state VSM/Process Map improvement teams to redesign processes across multiple departments or business functions.
- Participates in team building and commits to excellent customer service.
- Proactively manages changes in project scope, identifies potential crises, and devises contingency plans.
- Utilizes and modifies data systems such as sharepoint to gather information, and to provide transparent and real-time updates of project status and progress.
- Serves as a team member by mentoring and coaching less experienced teams.
Qualifications Minimum Job Requirements - Bachelor's Degree in Engineering, Healthcare Administration/Informatics, Business Administration or related field
- Lean Six Sigma Black Belt or equivalent certification required within 12 months of employment (if candidate has PhD, certification is not required)
- 4-7 years of prior experience in process improvement using Lean, Six Sigma or related quality science methodology
- 4-7 years of prior experience in project management
Knowledge, Skills, and Abilities - Master's Degree in Engineering, Healthcare Administration/ Informatics, Business Administration or related field preferred.
- 3-5 years of prior experience managing, and developing operational programs and staff preferred.
- 4-7 years of project management experience in healthcare environments preferred.
- Knowledgeable in quality science, Lean Six Sigma, and Project Management methodology.
- Excellent oral/written communication, interpersonal and organizational skills.
- Advanced proficiency in data analytics and statistical tools: Minitab, SPSS, RStudio, Qlik Sense, Power BI, or SAS.
- Proven success leading high-impact improvement initiatives resulting in measurable gains in quality, efficiency, or cost reduction.
- Strong problem solving capabilities with proven track record of achieving effective results
- Strong problem-solving and critical-thinking abilities with a demonstrated record of implementing sustainable solutions.
- Ability to teach quality science and Lean Six sigma and provide project mentorship and coaching.
- Ability to develop and manage process improvement projects, and intensive improvement events.
- Knowledge of change management principles and ability to lead teams through transformational change.
