ServiceNow

Sr Pricing Manager

ServiceNow • $126K — $221K *
Santa Clara, CA 95051In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3-4 years in pricing operations or revenue management as a project manager or analyst.
  • Technical expertise to design solutions fulfilling business needs.
  • Strong intellectual curiosity with ability to evaluate business constraints and manage risks.
  • Good knowledge of Cloud business and go-to-market models.
  • Understanding of process management best practices for supporting business teams.
  • Proven record of managing pricing portfolios to achieve financial targets.
  • Advanced Excel data analysis skills and familiarity with dashboarding tools like PowerBI or Tableau.
  • Strong communication and presentation skills across teams.

Responsibilities

  • Lead daily operations of the pricing strategy team.
  • Act as a trusted advisor on ServiceNow pricing models and policies.
  • Recommend advancements to improve pricing frameworks and operational decision-making.
  • Drive innovation in pricing processes to boost sales growth.
  • Enhance compliance with global pricing policies to optimize sales effectiveness.
  • Build relationships and feedback loops with Legal, Finance, Sales, and Product teams.
  • Develop and implement process improvements in pricing governance.
  • Serve as the main resource for product managers on pricing and portfolio management review processes.

Benefits

  • Health plans including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations for charitable contributions.
  • Flexible time away plan and family leave programs.
  • Flexible work arrangements based on role and location.
Full Job Description
Job Description

ServiceNow is seeking an exceptional Sr Pricing Manager to join our Pricing Strategy team to provide requirements and operational readiness for all ServiceNow products. Projects include the operational readiness of pricing and packaging for major releases and interim updates, requirements gathering, coordination and planning, pricing policy documentation, enablement, and launch. The candidate will work closely with our BUs, product readiness, CRM, and sales finance teams, gathering requirements from key stakeholders and coordinating readiness across multiple teams.

Responsibilities:
  • Lead the Day-to-Day operations of the team.
  • Serve as a trusted advisor to field on ServiceNow pricing and product models, product configuration, programs, and policies.
  • Recommend ways to evolve pricing frameworks, processes, and operations to improve decision quality, sales velocity, deal desk scalability, customer satisfaction, and customer success.
  • Drive business model and pricing process innovation to accelerate growth.
  • Help strengthen sales effectiveness, compliance with global pricing policies, and pricing framework scalability.
  • Build productive relationships and feedback loops with Legal, Finance, Sales, and Product teams.
  • Responsible for planning, performing, and implementing process improvement initiatives related to pricing governance.
  • Responsible for being the primary resource for product managers and other key partners for support on the pricing and portfolio management review processes and how to navigate the processes to get new products to market or get changes made to existing product pricing.
  • Responsible for maintaining, keeping current, and enhancing the process and policy documentation related to pricing and portfolio management review and ensuring broad communication of the processes. This includes ensuring that the current processes are clearly documented in a user-friendly fashion and readily available in an intuitive way.
  • Demonstrate good judgment in solving problems as well as identifying problems in advance and proposing solutions.


Qualifications

To be successful in this role you have:
  • 3-4 years experience in pricing operations or revenue management as a project manager business or operations analyst.
  • Expertise in understanding technical details and designing solutions to meet business needs.
  • Strong intellectual curiosity and ability to understand and evaluate business constraints to ensure pricing strategies are operationally executable and risks are managed.
  • Excellent knowledge of Cloud go-to-market and business models.
  • Solid understanding of business process management best practices to support business teams.
  • Demonstrated results in managing a portfolio of prices to hit financial targets.
  • Strong data analysis skills using Excel and familiarity with dashboarding tools like PowerBI, Tableau, or Qlik Advanced skills using Microsoft Word, Excel, PowerPoint, Visio, Project, or similar products.
  • Strong verbal and written communication and presentation skills.
  • Prior experience handling multiple projects in a fast-paced environment.
  • Ability to collaborate and work cross-functionally across many functional teams.

Preferred skills & experience:
  • Business process design, QA, project management, and/or Agile SDLC experience.
  • Prior experience using the ServiceNow or CPQ platforms.

Prior experience as a user or administrator of cloud-based software.

For positions in this location, we offer a base pay of $126,800 - $221,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at ServiceNow.

ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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