The Senior Portfolio Manager, Compliance & Operational Excellence reports to the Senior Director of Governance, Risk, and Compliance (GRC) and serves as a senior individual contributor responsible for advancing Iron Bow's compliance and operational excellence programs.
In this role, you'll lead the execution of our internal audit program, strengthen our compliance framework, and drive continuous improvement initiatives that support business performance and audit readiness. You'll help ensure compliance with ISO 9001:2015, ISO 20000-1, CMMI for Services (Maturity Level 3), and other applicable standards while partnering across the organization to improve processes, mitigate risk, and enhance operational effectiveness.
As a member of a lean, high-impact GRC team, you'll own programs from strategy through execution-including audit planning, compliance documentation, findings management, governance reporting, and certification readiness-while influencing stakeholders across the business without direct people management.
HOW YOU'LL MAKE AN IMPACT- Execute Iron Bow's internal audit program, ensuring compliance with ISO 9001, ISO 20000-1, CMMI, and future applicable standards.
- Identify nonconformities, validate corrective and preventive action plans, and ensure sustainable implementation of improvements.
- Prepare business stakeholders for external audits, assessments, and certifications by evaluating business processes and identifying compliance risks.
- Coordinate management review activities, including reporting, trend analysis, action tracking, and executive presentations.
- Manage audit findings and corrective actions through closure while verifying long-term effectiveness.
- Develop and enhance quality, compliance, and operational processes that improve efficiency and reduce organizational risk.
- Monitor and analyze KPIs to measure program effectiveness and identify opportunities for continuous improvement.
- Partner with business leaders to align compliance initiatives with strategic business objectives.
- Manage the ISO document library, configuration management processes, and governance repositories to ensure accurate, controlled documentation.
- Maintain compliance records, audit artifacts, knowledge articles, and governance documentation within ServiceNow, SharePoint, and other designated systems.
- Provide recommendations to senior leadership that strengthen governance, improve processes, and support organizational growth.
- Develop and deliver compliance and quality training that builds organizational awareness and accountability.
- Support compliance requirements for government RFP responses as needed.
- Advise business stakeholders on tailoring organizational processes to meet contractual, regulatory, and operational requirements.
SKILLS THAT DRIVE SUCCESS- Bachelor's degree in Systems Engineering, Business Administration, Quality Management, or a related field.
- 10+ years of experience managing Quality Management Systems (QMS) within the IT industry, preferably supporting federal government contractors.
- Experience leading internal and external ISO audits, responding to nonconformities, and implementing corrective actions.
- Experience preparing evidence for CMMI Level 3 (or higher) appraisals.
- Strong understanding of compliance metrics, process improvement methodologies, and audit readiness.
- Demonstrated ability to identify compliance risks and implement effective mitigation strategies.
- Experience designing and implementing cross-functional business processes that support operational and regulatory requirements.
- ServiceNow
- SharePoint
- Microsoft Office Suite
- Adobe Acrobat
- Strong analytical and critical thinking skills.
- Excellent written and verbal communication.
- Ability to influence stakeholders across all levels of the organization.
- Strong organizational and program management skills.
- Comfortable balancing strategic planning with hands-on execution.
WHAT SETS YOU APART- ISO Lead Auditor Certification (any applicable standard)
- Certified CMMI Associate v3.0
- PMP Certification
- Lean Six Sigma experience
- Experience supporting compliance programs within federal government contracting environments
TRAVEL- Up to 25% travel required.
WHY YOU'LL LOVE IT!- Make a meaningful impact. Lead compliance, quality, and operational excellence initiatives that directly improve business performance, strengthen governance, and support customer success.
- Influence across the organization. Partner with leaders throughout the company to drive continuous improvement and enterprise-wide process excellence.
- Own your work. Join a lean, collaborative GRC team where you'll have end-to-end ownership of critical programs and the autonomy to make a visible impact.
- Grow with Iron Bow. As the company continues its rapid growth, you'll have opportunities to expand your influence, develop new capabilities, and help shape the future of our compliance programs.
- Help drive transformation. Join Iron Bow during an exciting period of organizational transformation as we redesign both the customer and employee experience to enable long-term success.
COMPENSATION AND BENEFIT INFORMATIONThe salary range for this position is $155-170k/yr. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.
Iron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities. This range represents only one component of Iron Bow's total compensation package. An overview of our benefits is available on our careers page.
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