As AXA XL continues its growth and transformation, the Senior Organizational Change Manager will focus on Go-To-Market (GTM) change initiatives, driving adoption, readiness, and colleague experience across client and broker-facing functions.
Over time, this role may evolve into broader ownership of adoption, readiness, and colleague experience for all change impacting a defined business segment, serving as a key partner to business leadership.
This role partners closely with Distribution and Underwriting, Technology and Product teams, and Learning and Development resources, while retaining accountability for business outcomes.
What you'll be doingWhat will your essential responsibilities include?
- Develop and lead a GTM-focused change management strategy, aligned to commercial priorities including sales excellence, CRM adoption, and growth initiatives
- Conduct readiness assessments across client and broker-facing roles to identify adoption risks, gaps, and targeted interventions
- Define and execute persona-based enablement strategies, tailoring change approaches to distinct seller and client management roles
- Design and deliver targeted stakeholder engagement and communications
- Design and implement in-segment communication plans, leveraging influence to support effective training approaches.
- Equip frontline managers with tools and guidance to coach and reinforce new behaviors, embedding change into daily operating rhythms
- Establish and track adoption metrics (e.g., CRM usage, pipeline discipline, activity quality), ensuring focus on value realization, not just tool deployment
- Create robust feedback loops with end users, continuously refining enablement and adoption strategies
In this role, you will report to the Organizational Change Lead.
What you will BRINGWe're looking for someone who has these abilities and skills:
- Proven experience leading and delivering complex change initiatives within the insurance industry or similarly complex environments, with a proven track record in GTM transformation, sales excellence, and CRM adoption, including coordinating multiple stakeholders, managing cross-functional teams, and ensuring successful outcomes
- Prior experience in consulting, transformation, or strategic advisory roles, providing strategic advice and solutions to clients or internal stakeholders
- Ability to establish credibility with senior business leaders and influence decisions
- Demonstrated ability to manage multiple priorities simultaneously, meet tight deadlines, and maintain high standards of quality. Skilled in planning, prioritizing tasks, and coordinating resources efficiently to ensure timely delivery of deliverables.
- Deep understanding of core business processes within the insurance sector, combined with technical knowledge of software development lifecycle methodologies
- Adept at diagnosing complex issues, conducting root cause analysis, and developing innovative solutions. Capable of thinking critically at both strategic and operational levels, analyzing data and processes, and communicating insights effectively across different organizational layers
- Excellent relationship-building and stakeholder management skills
The U.S. base salary range for this position is USD 120,200 - 189,400.
Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL's benefits offerings, please visit US Benefits at a Glance 2026.
