Fanatics

Sr. Operations Manager

Fanatics • $80K — $110K *
Frazeysburg, OH 43822In-Person
Retail & Consumer Goods
5 - 7 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, management, or related discipline preferred or equivalent education and experience.
  • 3-5 years of Fanatics tenure
  • 5 years (minimum) of Distribution/Warehouse management
  • Strong computer skills including Excel, Word, and various operational software.
  • Strong communication skills (written, oral).
  • Excellent planning and organizational skills with the ability to prioritize work and multitask.

Responsibilities

  • Manage department overall direction, development, and performance.
  • Model a culture of ownership in every customer and employee interaction.
  • Monitor program effectiveness and report on productivity to senior leadership.
  • Suggest innovative solutions that improve customer satisfaction while reducing costs.
  • Maximize team performance through training, motivation, and incentive programs.
  • Develop supervisors to become bigger leaders.
  • Manage staffing levels and scheduling to optimize performance.

Benefits

  • Comprehensive health, financial, legal, and development assistance.
  • Wellness programs including fitness and weight management partners.
  • Flexible time off to help recharge.
  • Paid maternity and paternity leave, as well as infertility treatment.
  • Competitive 401k plan to support financial future.
Full Job Description
Job Description

Role Overview

Sr. Operations Managers shape the Fanatics experience by being an athlete/fan advocate. The Operations Manager is responsible for engaging athletes in support of the inbound or outbound operations that will include multiple sub departments. They will inspire a team of Managers, Supervisors, and athletes to perform at a high level through effective communication, mentorship, and feedback. This position directs the efforts of supervisors and athletes and reports to the General Manager.

How you will make an impact:
  • Model a culture of ownership in every customer and employee interaction
  • Manage the overall direction, development, and performance of the department and operations partners both internal and external.
  • Meet and/or exceed service levels and quality expectations, while working within financial constraints.
  • Position will be responsible for determining and providing best solutions to drive revenue and reduce costs.
  • Provide direction on support processes and set up to ensure consistency, productivity, and profitability.
  • Liaison with supervisors, team leaders, and athletes to gather information and resolve issues.
  • Monitor program effectiveness and report on productivity to senior leadership
  • Manage staffing levels and scheduling to optimize performance, including planning, assigning, and directing work.
  • Maximize team performance through training, motivation, and incentive programs.
  • Suggest innovative solutions that improve customer satisfaction while reducing costs.
  • Develop supervisors to become bigger leaders.
  • Provide clear, constructive direction and feedback.
  • Display strong analytical and problem-solving skills; think outside of the box; may not always know the answer but certainly know how to find it.
  • Value and appreciate the customer perspective.
  • Active decision-making and problem-solving
  • Thrive in a fast-paced team environment.
  • Communicate with and understand the needs of internal and external customers.
  • Mesh well with the existing management team by being a good listener, a team builder, and an articulate advocate of our collective vision.
  • Effectively plan, staff, direct and coordinate activities to maintain efficient storage and flow of materials while maintaining control of inventory.
  • Maintains department standards for productivity, reliability, and accuracy.
  • Drives strategic priorities and operational activities.
  • Leads the development of staffing forecasts needed to meet peak demands of the business.
  • Oversight for the development of on-going process improvements to drive departmental efficiency.
  • Manage a safe workplace by advocating training and accident prevention/preparedness.
  • Communicate company standards and policies and take proactive corrective actions in collaboration with Human Resources to ensure compliance.
  • Additional duties as assigned.


What you bring to the team:

  • Must be able to gather detailed and accurate information then translate into internal operation systems.
  • Must be customer focused and able to gain understanding of customer's requirements.
  • Strong computer skills to include Excel, Word, Lotus Notes, Internet, Mainframe, FMS, DMS
  • Strong communication skills (written, oral)
  • Demonstrated ability to analyze data resulting in effective course of action.
  • Proven ability to work in a fast-paced environment while handling difficult situations.
  • Excellent planning and organizational skills with the ability to prioritize work and multitask.

Where You'll Work and What's required:
  • Bachelor's degree in business, management, or related discipline preferred or equivalent education and experience.
  • 3-5 years of Fanatics tenure
  • 5 years (minimum) of Distribution/Warehouse management

What's in it for you:
  • Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you'll be empowered to help shape a our culture that celebrates both individual and team successes.
  • Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we're dedicated to supporting you in all aspects of work and life.

About Fanatics

Fanatics is a leading retailer of licensed sports merchandise. The company was founded in 1995 and has grown to become the largest online retailer of officially licensed sports merchandise in the world. Fanatics offers a wide range of products, including jerseys, hats, and other apparel, as well as collectibles and memorabilia. The company has partnerships with all major sports leagues and teams, as well as with individual athletes. Fanatics is committed to providing a seamless shopping experience for its customers and has invested heavily in technology and logistics to ensure fast and reliable delivery.
Learn more about Fanatics
Size
5,000 employees
Industry
Retail & Consumer Goods
Founded
1995
* Ladders Estimates

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