Sr. Operations Manager

Bertelsmann-Jobs

$90K — $120K *
Transportation
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of operations experience in multi-client supply chain and high-tech environments.
  • Proficient in ERP systems, with a preference for SAP.
  • Active management experience in production, quality, and technical support.
  • Experience in workforce management, particularly in temp labor scenarios.
  • Knowledge of fulfillment environments with automation systems (WCS, WMS, and subsystems).
  • Bachelor's degree preferred, enhancing the theoretical understanding of operations.
  • Familiar with SAP specific to warehouse activities.

Responsibilities

  • Oversee end-to-end operations at the distribution center in Louisville.
  • Drive continuous improvement across all operations sectors.
  • Monitor and adjust processes to meet production schedules and shipping requirements.
  • Serve as a communication bridge between operations and customers.
  • Manage logistics activities to ensure timely product delivery.
  • Prepare operational data and support quality management processes.
  • Lead and train production management staff to achieve operational goals.

Benefits

  • Comprehensive health coverage including medical, dental, and vision care.
  • 401(k) plan with company matching up to 6%.
  • Generous paid time off policy, inclusive of holidays.
  • Flexible spending accounts for added financial planning support.
  • Access to voluntary benefits including legal assistance and pet insurance.
  • Employee assistance programs to support various personal needs.
  • Continuous professional development through tuition reimbursement and training opportunities.
  • Commuter benefits for travel-related expenses.
  • Engagement activities to foster a positive workplace culture.
Full Job Description
Job Description

Arvato is looking for an experienced operations leader to support our growing facilities in the Louisville market. In this role you will have the responsibility for the end-to-end operations of the entire distribution center in Louisville, Kentucky. This includes driving continuous improvement in all areas of operation as well as monitoring and adjusting processes as needed to meet production schedules, due dates, priorities, shipping requirements and volume peaks. Your goal will be to provide the highest quality service for our customers by establishing best-in-class processes while maintaining optimal cost structures.
  • Maintain production, quality, reliability, and safety requirements.
  • Hire, train, evaluate, and develop production management staff.
  • Serve as key communication link between operations and customers (internal and external).
  • Logistics Management of Operations: Coordinating warehousing, and distribution activities to ensure timely delivery of products to customers daily and supports client month/year end activities.
  • UKG Labor Management: Monitors and ensures all frontline supervisors are accurately accounting for labor efforts in correct cost centers and project codes.
  • Prepares OPS data as required.
  • Supports Quality Management System and corrective actions.
  • Oversight for Safety and engagement as required.
  • Responsible for client KPI's: On Time Delivery, Inventory Control, Claims, On Time shipping.
  • Peak Season Planning + Execution.
  • Training of warehouse associates for all functional areas.
  • Team Leadership: Leading and managing a team of OPS Managers, providing guidance, training, and support to ensure that goals and objectives are met.
  • Inventory Management: Oversight to ensure inventory control metrics are aligned and OPS functional processes are not creating errors for inventory control. Supports customer audits and physical inventory as required.
  • Process/Continuous Improvement: Identifies areas for improvement within QMS processes to enhance efficiency, reduce costs and minimize waste throughout the supply chain.
  • Any additional tasks that may be assigned to ensure an efficient, safe, clean, and goal-oriented work environment
  • This job description is not intended to be a comprehensive list of duties and responsibilities, the Company reserves the right to change or modify the job description at any time, with or without notice.


Qualifications
  • 10+ years of operations experience within a multi-client supply chain and high-tech environment including developing, motivating, and leading cross functional teams.
  • ERP Systems experience required; SAP preferred.
  • Active management of production, quality, and technical support areas.
  • Workforce Management experience in a temp labor environment.
  • Experience in fulfillment environment with automation (WCS, WMS + subsystems)
  • Bachelor's Degree preferred.
  • Knowledge of SAP pertaining to warehouse activities


Additional Information

  • Medical, Dental, Vision, Life Insurance, and Disability Pay.
  • 401(k) with company matching up to 6%.
  • Paid Time Off, including paid holidays.
  • Flexible Spending Accounts.
  • Voluntary benefits such as legal and financial assistance, pet insurance, and more.
  • Employee Assistance Program.
  • Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
  • Commuter benefits.
  • Employee engagement activities.


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