Full Job Description
Key job responsibilities
• Build and maintain processes, procedures, and tooling to monitor, troubleshoot, and operate a global Service Provider network at scale
• Develop comprehensive understanding of end-to-end network architecture, including control and data planes across satellite constellation and terrestrial systems
• Establish and enforce incident management and problem management processes to ensure rapid resolution
• Engage with service owners to resolve incidents and coordinate cross-functional efforts
• Prioritize and track initiatives across multiple teams to systematically eliminate recurring problems
• Develop proactive monitoring and alerting solutions to continuously improve network reliability and customer experience
A day in the life
You'll work at the intersection of space-based and terrestrial networking, tackling unique challenges that few engineers ever encounter. Your day might include analyzing network telemetry from thousands of satellites, collaborating with hardware teams on next-generation designs, or developing automation that prevents issues before they impact customers. You'll have the autonomy to identify problems, propose solutions, and drive them to completion while working with talented engineers across the organization.
About the team
The Customer Terminal (CT) Applications and Networking Team builds and operates one of the most complex networks in existence, connecting customer terminals through a constellation of satellites to deliver seamless, reliable connectivity. We own the software and networking stack that keeps customers online, from the applications on the terminal to the last-mile data path.
We're a collaborative group of curious problem-solvers who thrive on hard technical challenges and are committed to operational excellence. We value innovation, encourage experimentation, and believe the best solutions come from diverse perspectives and rigorous technical debate.
BASIC QUALIFICATIONS
- 5+ years of major internet routing protocols experience
- 5+ years of working in a Linux/Unix environment experience
- 5+ years of automation scripting using Python, Bash, Shell and/or Perl experience
- Experience with incident management and troubleshooting in production environments
PREFERRED QUALIFICATIONS
- Knowledge of satellite communication systems and RF networking
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Redmond - 159,100.00 - 215,300.00 USD annually
