Your ImpactThe
Sr. Manager - Digital Commerce will play a critical leadership role in defining and executing the strategy to create an exceptional post-purchase experience for Lowe's Marketplace customers.
This leader will be responsible for identifying the biggest opportunities across the post-purchase customer journey and translating customer insights, operational data, and business performance into a clear strategy and actionable roadmap. The role will focus on improving key customer outcomes including
speed of delivery, likelihood to recommend, delivery reliability, and the elimination of defects and friction throughout the post-purchase journey.
Success in this role requires a leader who can operate effectively in a highly cross-functional environment and
influence without direct authority. The Sr. Manager will partner across Marketplace, Product & Technology, Supply Chain, Customer Experience, Operations, Analytics, and other enterprise teams to align stakeholders around priorities and drive strategic initiatives from insight through execution.
This individual will be a key member of the Marketplace Seller Experience leadership team and will have significant exposure to senior executives. The ideal candidate combines deep analytical thinking with strong business judgment, intellectual curiosity, bias for action, and exceptional executive communication. You must be equally comfortable diving deep into data to uncover the root cause of a customer problem and stepping back to tell a compelling story that mobilizes leaders around a solution.
What You Will Do- Establish a prioritized roadmap of initiatives designed to improve delivery speed, delivery reliability, likelihood to recommend, and overall customer satisfaction.
- Develop mechanisms to identify, quantify, prioritize, and eliminate defects throughout the post-purchase journey.
- Balance quantitative insights with customer feedback and voice-of-customer signals to develop a complete understanding of the experience.
- Lead complex, enterprise-wide initiatives that require alignment and execution across teams that do not directly report to this role.
- Create clarity in ambiguous situations by defining the problem, establishing the desired outcome, identifying the required actions, and aligning stakeholders around a path forward.
- Navigate competing priorities and organizational complexity while maintaining momentum toward the customer and business outcome.
- Establish credibility through data, sound judgment, strong relationships, and a consistent track record of delivering results.
- Create scalable mechanisms and processes rather than relying on one-time interventions.
- Create executive-level presentations and recommendations that combine data, customer insights, business context, and strategic thinking.
- Use storytelling to create alignment, influence decisions, and inspire action across the organization.
Minimum Qualifications- Bachelor's degree Business Administration, Marketing, Operations, Computer Science or related field . or equivalent years of experience in lieu of education requirement, if applicable
- 8 Years of relevant experience
- 4 Years of leadership experience with direct or indirect report responsibility and managing 1-2 cross-functional teams/resources
Preferred Skills/Education- Master's degree Business Administration, Marketing, Operations, Computer Science or related field .
- 4 Years of managing a business segment
- online-commerce/retail merchandising or business operations
- Significant experience leading strategy, customer experience, e-commerce, marketplace, operations, product, supply chain, or business transformation initiatives.
- Demonstrated ability to lead complex cross-functional initiatives and influence stakeholders without direct authority.
- Strong analytical capabilities with demonstrated experience using data to identify opportunities, diagnose root causes, prioritize investments, and measure business outcomes.
- Demonstrated ability to take ambiguous, complex business problems and develop structured strategies and actionable solutions.
- Proven track record of moving from strategy to execution and delivering measurable results.
- Exceptional written and verbal communication skills, including experience developing and presenting recommendations to senior executives.
- Strong business judgment and ability to balance customer experience, operational complexity, and business impact.
