IQVIA

Sr Market Research Analyst, Client Services

IQVIA • $66K — $166K *
Wayne, PA 19087In-Person
Pharmaceuticals & Biotech
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree required in fields like Business, Marketing, or Health Sciences.
  • 5+ years of relevant professional experience in healthcare or pharmaceuticals.
  • 1-2 years in client services, market research, or data analysis roles.
  • Experience working directly with clients in a service-oriented capacity.
  • A solid background with large, complex datasets combined with strong analytical skills.
  • Proven organizational skills with the ability to manage multiple priorities.
  • Excellent communication abilities for engaging diverse stakeholders.

Responsibilities

  • Act as the main point of contact for assigned clients, ensuring contract fulfillment and responding to inquiries.
  • Develop and maintain strong business relationships to support client needs and foster long-term partnerships.
  • Maximize client value from IQVIA products by facilitating usage and identifying growth opportunities.
  • Monitor service agreement performance to ensure obligations are met by both client and IQVIA.
  • Respond to complex client inquiries through research and analysis of large global datasets.
  • Conduct training for clients and internal teams on products and services.
  • Host client service meetings, managing both virtual and onsite interactions.

Benefits

  • Opportunity for onsite collaboration at the King of Prussia, PA office once a month.
  • Access to relevant product and service training for professional development.
  • Chance to engage with emerging technologies, including AI tools.
  • Involvement in external client initiatives or projects for broader exposure.
  • Potential for growth and expansion within established client relationships.
Full Job Description
Job Overview

The Senior Market Research Analyst, Client Services serves as the primary post-sale liaison between IQVIA and assigned large or mid-sized pharmaceutical clients. In this role, you will ensure clients receive maximum value from IQVIA products and services by managing day-to-day client interactions, fulfilling contractual deliverables, and responding to complex, non-routine inquiries.

You will act as a subject matter expert, partnering closely with clients and internal stakeholders to address business needs, support ongoing usage, and identify opportunities to expand the value of existing relationships. The role requires strong analytical skills, confidence working with large global datasets, and the ability to build trusted, long-term client partnerships.

This role is U.S.-based and aligned to Eastern Time, with the expectation of onsite collaboration at the King of Prussia, PA office approximately once per month, as well as occasional client site visits as business needs require.

Essential Functions
  • Serve as the primary day-to-day point of contact for assigned clients, ensuring fulfillment of contract specifications and responding to ad-hoc client requests
  • Build, establish, and maintain strong, effective business relationships to proactively support client needs and promote long-term partnerships
  • Partner with clients to derive maximum value from IQVIA products and services by explaining deliverables, expanding usage, and identifying opportunities within existing accounts
  • Monitor performance against service agreements and ensure both client and IQVIA obligations are met
  • Research, analyze, and respond to complex and non-routine client inquiries using large, global healthcare datasets
  • Conduct product, service, and process trainings for clients and internal stakeholders
  • Facilitate service meetings, including monthly and quarterly client reviews, both virtually and onsite as needed
  • Collaborate with Account Managers to identify client business issues and support data-driven solutions
  • Represent IQVIA on external client initiatives or projects, as appropriate


Qualifications

Required Skills
  • Bachelor's degree required; preferred fields include Business, Marketing, Communications, Health Sciences, Life Sciences, Healthcare Management, Biology, or Pharmacology
  • Minimum of 5 years of relevant professional experience
  • 1-2 years of experience in a client services, market research, data analyst, or customer service role
  • Pharmaceutical or healthcare industry experience required
  • Demonstrated experience working directly with clients in a client-facing, service-oriented role
  • Experience working with large, complex datasets
  • Strong analytical, problem-solving, and organizational skills
  • Ability to manage multiple priorities and meet tight deadlines
  • Excellent written and verbal communication skills with the ability to engage stakeholders at all levels
  • Strong business acumen and ability to quickly learn complex concepts, products, and processes


Nice to Have Skills
  • Meeting facilitation, presentation, and client training experience
  • Proficiency or working knowledge of Power BI
  • Familiarity with IQVIA data products or similar healthcare/pharmaceutical datasets
  • Experience supporting large pharmaceutical clients
  • Interest in or exposure to emerging technologies, including AI-enabled tools


The potential base pay range for this role, when annualized, is $66,500.00 - $166,200.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

Keep Up to Date

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Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ
IQV
* Ladders Estimates

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