10+ years of experience in Benefits, Leave Administration, Workers' Compensation, Risk Management, or Total Rewards.
5+ years of leadership experience managing teams and enterprise-wide programs.
Experience supporting multi-state employers.
Preferred experience in healthcare, home care, senior care, or regulated industries.
Experience managing relationships with third-party administrators, insurance carriers, and brokers.
Responsibilities
Develop and execute strategies for Benefits, Leave, Disability, and Workers' Compensation.
Lead long-term planning and program enhancement initiatives.
Establish governance frameworks and enhance compliance practices.
Monitor industry trends to recommend program improvements.
Serve as a trusted advisor to senior leadership on relevant matters.
Oversee management of health and welfare benefit programs.
Analyze claim trends to identify prevention opportunities.
Benefits
Medical/Dental/Vision Insurance
TouchCare VirtualCare
Life Insurance
Health Savings Account
Flexible Spending Account
401(k) Matching
Employee Assistance Program
Paid Time Off for Non-Exempt Employees
Flexible Paid Time Off for Exempt Employees
Holidays and Floating Holidays
Pet Insurance
Full Job Description
Key Responsibilities
Strategic Leadership & Program Governance
Develop and execute enterprise Benefits, Leave, Disability, and Workers' Compensation strategies aligned with organizational, operational, and financial objectives.
Lead long-term planning, program design, and continuous improvement initiatives that enhance employee experience, mitigate risk, and support business growth.
Establish governance frameworks, policies, standard operating procedures, controls, and audit practices that promote compliance, consistency, and operational excellence.
Monitor industry trends, legislative developments, and workforce needs to proactively recommend program enhancements and risk mitigation strategies.
Serve as a trusted advisor to senior leadership on Benefits, Leave, Disability, and Workers' Compensation matters.
Benefits & Leave Strategy
Oversee all health and welfare benefit programs, including medical, dental, vision, life insurance, disability, retirement, wellness, EAP, and voluntary benefit offerings.
Lead annual benefits planning, open enrollment, employee communications, and program implementation efforts.
Evaluate plan performance, utilization trends, enrollment data, and employee feedback to optimize program effectiveness, competitiveness, and cost efficiency.
Partner with brokers, consultants, actuaries, and carriers to develop plan design recommendations and long-term benefits strategies.
Oversee enterprise leave and disability programs, including FMLA, ADA, state leave programs, Paid Family Leave, Short-Term Disability, Long-Term Disability, and workplace accommodations.
Workers' Compensation & Workforce Risk Management
Provide strategic oversight of the organization's Workers' Compensation program, including claim management, return-to-work initiatives, injury prevention, and vendor performance.
Establish and monitor key performance indicators including claim frequency, severity, lag time, litigation rates, reserve accuracy, lost-time claims, and return-to-work outcomes.
Analyze claim trends and organizational risk factors to identify opportunities for prevention, cost reduction, and improved employee outcomes.
Partner with third-party administrators, carriers, legal counsel, and operational leaders to ensure effective claim management and regulatory compliance.
Develop enterprise-wide education, reporting, and investigation practices that strengthen injury management and workplace safety.
Financial Stewardship & Analytics
Develop and manage budgets related to Benefits, Leave Administration, Disability, Workers' Compensation, and associated vendor partnerships.
Conduct financial forecasting, trend analysis, and cost modeling to support strategic decision-making and long-term planning.
Identify opportunities to improve program efficiency, reduce costs, and maximize organizational return on investment.
Deliver executive-level reporting, dashboards, and recommendations that provide actionable insights into program performance, cost drivers, and emerging risks.
Vendor Management & Operational Excellence
Lead relationships with brokers, carriers, third-party administrators, leave vendors, disability providers, wellness partners, and consultants.
Conduct vendor performance reviews and ensure accountability for service levels, contractual obligations, compliance standards, and business outcomes.
Lead vendor selection processes, contract negotiations, implementations, renewals, and ongoing optimization efforts.
Drive process improvements, workflow enhancements, and scalable solutions that improve service delivery and operational effectiveness.
Compliance & Risk Management
Ensure compliance with all applicable federal, state, provincial, and local regulations, including ERISA, ACA, COBRA, HIPAA, FMLA, ADA, OSHA, Workers' Compensation regulations, and state leave laws.
Partner with Legal, Compliance, Finance, and HR Operations to proactively identify and mitigate organizational risk.
Lead internal audits, compliance reviews, and corrective action initiatives while maintaining audit-ready documentation and practices.
Leadership & Team Development
Lead, mentor, and develop a team of Benefits and Workers' Compensation professionals, including internal employees and contracted resources.
Establish clear performance expectations, accountability measures, and service standards.
Foster a culture of collaboration, innovation, continuous improvement, and exceptional employee service.
Build scalable team structures, processes, and capabilities that support organizational growth and evolving business needs.
Leadership Competencies
Lead with compassion by balancing business outcomes with the employee experience and human impact of decisions.
Demonstrate adaptability by navigating change, ambiguity, and evolving business priorities with confidence and resilience.
Model resourcefulness by anticipating challenges, identifying risks early, and driving practical solutions.
Act with empathy and professionalism, building trust through transparency, accountability, and effective communication.
Maintain a proactive, solutions-oriented mindset that turns complex challenges into actionable strategies.
Foster a culture of ownership, continuous improvement, and operational excellence.
Hold self and others accountable for delivering high-quality outcomes and exceptional service.
Empower teams to think strategically, solve problems independently, and contribute meaningfully to organizational success.
Qualifications & Experience
10+ years of progressive experience in Benefits, Leave Administration, Workers' Compensation, Risk Management, or Total Rewards.
5+ years of leadership experience managing teams and enterprise-wide programs.
