Charles Schwab

Sr Manager, Software Development & Engineering Senior

Charles Schwab$120K — $150K *
Omaha, NE 68104In-Person
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 4-year degree in Computer Science or equivalent experience
  • 8+ years in production support or reliability engineering
  • Proven ability in stabilizing mission-critical systems under pressure
  • Expertise in distributed systems, Java, and data-intensive platforms
  • Strong knowledge of observability and operational governance
  • Extensive experience with Oracle and performance diagnostics
  • Deep understanding of Linux platforms (RHEL preferred)
  • Advanced automation and scripting skills
  • Demonstrated success in cross-team reliability initiatives
  • Strong executive-level communication skills

Responsibilities

  • Serve as the top technical escalation point for complex production incidents
  • Set reliability strategies and operational priorities
  • Lead incident command and communicate with executives during disruptions
  • Define support standards and risk controls for production changes
  • Drive long-term reliability programs to minimize incidents
  • Design scalable operations with observability and alerting frameworks
  • Evaluate systemic risks and make high-impact decisions
  • Build team capability through mentorship and technical leadership
  • Ensure compliance, security, and audit readiness of production operations
  • Support 24x7 operations on a rotating on-call schedule

Benefits

  • Collaborative in-office work environment
  • Opportunities for bonus or incentive pay
  • Focus on scalable support practices
  • Commitment to reliable and resilient system performance
  • Mentorship and professional development opportunities
Full Job Description

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

 

Your Opportunity

 

As a Production Support Engineer, you will provide strategic and technical leadership forour Order Management System (OMS) in a high-availability environment.You will define reliability direction, lead enterprise-impact incident response, and establish scalable support practices that improve system resilience across teams.

What You Are Good At

  • Serving as the top technical escalation point for the most complex and business-critical production incidents

  • Setting reliability strategy, operational priorities, and service-level objectives for supported platforms

  • Leading cross-functional incident command and executive-facing communication during major disruptions

  • Defining and governing support standards, readiness criteria, and risk controls for production changes

  • Driving long-term reliability programs that reduce incident frequency and customer impact

  • Designing scalable operational models, including observability, alerting, and response frameworks

  • Partnering with architecture, engineering, database, and infrastructure leaders on platform direction

  • Evaluating systemic risks and making high-impact decisions under time pressure

  • Building team capability through mentorship, coaching, and technical leadership at scale

  • Establishing quality standards for incident analysis, problem management, and root-cause elimination

  • Influencing investment priorities based on reliability trends, capacity risks, and operational data

  • Ensuring production operations remain compliant, secure, and audit-ready

  • Supporting 24x7 operations on a rotating on-call schedule

 

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

 

Required Qualifications

  • 4-year college degree in Computer Science or related field, or equivalent practical experience

  • 8+ years of experience in production support, SRE, software operations, or reliability engineering

  • Proven leadership in restoring and stabilizing mission-critical systems under high-pressure conditions

  • Expert-level troubleshooting in distributed systems, Java application stacks, and data-intensive platforms

  • Deep understanding of observability, incident command, and operational governance practices

  • Strong Oracle operational expertise and performance diagnostics background

  • Strong Linux platform knowledge (RHEL 7/8/9 preferred), including performance and capacity considerations

  • Advanced automation mindset with practical scripting and process design capabilities

  • Demonstrated success driving cross-team reliability initiatives and measurable operational outcomes

  • Executive-level communication skills for both technical and business stakeholders

Available on nights and weekends as required.

 

In addition to the salary range, this role is also eligible for bonus or incentive opportunities

About Charles Schwab

Charles Schwab is a financial services company that provides a full range of securities, brokerage, banking, money management, financial advisory, investor, and retirement plan services. It operates in four main divisions; investing, wealth management, banking, and trading. Charles Schwab provides a full-service brokerage platform that serves individual investors who invest on their own or through a workplace-sponsored retirement or equity plan, as well as banking through Schwab Bank. The firm was founded in 1973 and is headquartered in San Francisco, California.

Charles Schwab Careers

Join the vibrant team at Charles Schwab, a leader in global finance, where your career is propelled by innovation, leadership, and a commitment to diversity and professional growth. At Charles Schwab, we offer more than just job opportunities; we provide a platform for you to make a significant impact on the industry and our clients' lives.

Work You’ll Do

At Charles Schwab, we are dedicated to helping our clients manage their financial futures. Being part of our team means you'll work alongside some of the most skilled professionals in the financial services industry. Our culture thrives on teamwork, integrity, and relentless dedication to our clients. Whether you're looking for a position in financial consulting, technology, or administrative support, Charles Schwab offers a dynamic work environment where your skills will be honed and your achievements recognized.

Innovate and Lead

Embrace the opportunity to lead through innovation. Charles Schwab’s commitment to technology and innovation is fundamental to our service delivery. By joining our team, you will be at the forefront of developing new solutions that redefine the future of finance. Your leadership can guide significant projects that impact our company and the industry.

Grow Your Career

Charles Schwab believes in fostering the growth of its employees. Whether through professional development programs, diversity training, or leadership workshops, we ensure that our team members receive the support and training they need to advance their careers. With a variety of career paths available, your job at Schwab can evolve with your interests and expertise.

Internship and Employment Opportunities

Start your professional journey with Charles Schwab through our internship programs or full-time employment opportunities. We seek individuals who are passionate, curious, and ready to drive change. A career at Schwab is not just about having a job; it's about building a lasting relationship with a company that values your potential.

Benefits and Culture

Charles Schwab is renowned for its employee-friendly culture. We offer a comprehensive benefits package that supports the health, financial stability, and work-life balance of our team members. From competitive salaries and bonuses to health insurance and retirement plans, Schwab ensures that your career is as rewarding as it is enriching.

Networking and Professional Development

Expand your professional network and enhance your skills through our various networking events, mentorship programs, and training sessions. At Charles Schwab, we believe in leveraging collective expertise to foster learning and innovation. Engage with leaders, gain insights from experienced professionals, and build relationships that will aid your career trajectory.

Join Our Team

Explore the numerous career paths available at Charles Schwab and discover how your talents can be utilized to their fullest potential. Search open positions that match your skills and interests. We are continuously hiring across various disciplines and look forward to adding innovative, driven individuals to our team.

Stay Connected

Keep up to date with the latest from Charles Schwab Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and be the first to know about new openings, company news, and professional tips.

Explore Charles Schwab Jobs

Ready to take the next step in your career? Visit our careers page to review current job openings, submit your resume, and prepare for your interview. At Charles Schwab, your future is waiting. [SEARCH CHARLES SCHWAB JOBS] Join Charles Schwab today and be part of a team that values diversity, innovation, and leadership—where your career can thrive in the exciting world of finance.
Learn more about Charles Schwab
Size
34,200 employees
Market Cap
$151.6 billion
Industry
Net Income
$3.2 billion
Founded
1973
5 Year Trend
+20%
Revenue
$12.1 billion
NASDAQ

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