Description

Position at Carolina CAT - Construction

Summary

The Senior Manager Parts Supply Chain is responsible for leading Warehouse and Parts Counter functions within the Carolina CAT network. This role will partner with Demand Planning & Inventory Control teams and supporting functional areas to help Carolina CAT achieve its objectives for the key performance indicators of Safety, Quality, Delivery and Cost performance.

Essential Functions

• Oversee the development and implementation of the overarching strategies for Warehouse and Parts Counter functions.
• Prioritize safety through personal work habits, empowerment and accountability with all employees and ensures safe working conditions are maintained.
• Provide strategic insights, analysis, and planning to continually optimize the distribution network with respect to warehouse operations and logistics.
• Build balanced multi-shift staffing plans using operational, sales, call center and productivity data.
• Understand and leverage WMS, DBS, SIS and BI tools to facilitate data driven solutioning and decision making.
• Monitor and analyze parts counter metrics between abandonment rate, transfer rate, occupancy rate, peak hour traffic etc. to ensure all counter and call center employee hours are accounted for and proper staffing levels maintained.
• Designs and executes customer and brand focused retail stores while maintaining inventory accuracy.
• Promote an environment of continuous improvement by monitoring business practices and procedures, identifying areas of improvement, and act accordingly to implement improved practices.
• Deliver best-in-class external and internal customer experience through daily execution and leveraging tactics like eCommerce and enhanced delivery services.
• Drive daily collaboration between Warehouse and Parts counter functions to improve the customer experience.
• Build and manage effective operations scorecard to ensure customer experience, service and financial metrics are met.
• Ensure strong internal controls exist and are operating effectively.
• Coach employees on cross-functional relationships, train and evaluate employees to enhance their performance and personal growth, foster communication and teamwork across the organization.
• Keep abreast of industry trends to develop innovative solutions.
• Other duties as assigned.

Supervisory Responsibilities

This job has supervisory responsibilities over larger Hub and/or Branch locations across all shifts

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• Business Administration, Logistics, Supply Chain or related bachelor's degree required or equivalent education and experience with 7 - 10+ years of direct experience in the field.
• Possess active knowledge of warehouse and distribution operations, logistics, and supply chain networks.
• Demonstrated leadership, results delivery, and management skills.
• Ability to make rational decisions based on facts and experienced intuition.
• Must exhibit detail orientation and ability to execute and manage many priorities simultaneously.
• Proficiency using Microsoft Office including Excel, PowerPoint, and Word.
• Experience in the following environment preferable:
  • Strong experience with Construction Industry
  • Aftermarket, Distribution experience
  • OEM, Dealer/Distributor relationship
  • Call center or over the counter sales

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.