The Home Depot

Sr Manager Ops Process- SVCS (Virtual Apron)

The Home Depot • $110K — $130K *
US-AnywhereRemote in Atlanta, GA
Retail & Consumer Goods
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years of experience in operations management and process improvement.
  • Strong ability to translate complex data into actionable insights.
  • Proven track record leading cross-functional initiatives that enhance sales and operational efficiency.
  • Bachelor's degree or equivalent in a related field.

Responsibilities

  • Manage and deliver core operational projects focused on system enhancements and process improvements.
  • Provide guidance on technology and processes, maintaining vendor relationships and industry knowledge.
  • Train and mentor staff on processes, collaborating data findings into actionable recommendations.
  • Develop and implement organizational process improvements to boost productivity and efficiency.
  • Communicate effectively across all levels to ensure project deliverables meet quality standards.

Benefits

  • Round-the-clock support with a centralized team offering expert advice and solutions.
  • Engagement with leading technology and tools through benchmarking.
  • Opportunity for professional development and mentoring under seasoned leadership.
Full Job Description
Position Purpose:

The Operations Process Sr. Manager role supports sales growth initiatives for Virtual Apron teams through operations strategy, reporting, and business insights. The Virtual Apron is The Home Depot's centralized, remote customer service and sales organization that delivers expert support, advice, and solutions to customers online and virtually across the nation. In this role, you will drive operational process improvements, systems integrations, and strategic reporting to optimize performance, enhance associate efficiency, and scale sales capabilities across our Virtual Apron contact center network.

Key Responsibilities:
  • Manages, drives and delivers core operational projects focusing on systems integrations/enhancements and/or process improvements. Subject matter expert on system and processes pertaining to the organization. Creates and maintains project deliverables through planning and schedules, meeting quality of output, schedule and budget parameters.
  • Guides organization on best-in-class technology, processes and tools associated with benchmarking other companies. Maintains vendor relationships and seeks out additional partners amongst industry and business leaders. Stays abreast of the competitive landscape, consumer data for their areas of expertise. Provides input and resources in driving major process improvement initiatives for the Renovations Services Business.
  • Provides guidance and training specific to area of expertise. Assists in collaborating findings from data and making recommendations. Demonstrates proficiency of specific processes both orally and in writing presentations. Subject matter expert regarding operations and processes within the Renovations Services Business
  • Develops and implements changes that improve overall organizational and operational processes that create productivity and efficiency gains, simplifying the business. Communicates effectively at all levels and ensures actions and deliverables are completed in an excellent fashion.


Direct Manager/Direct Reports:
  • Position reports to the Sr. Director Renovations Services Operations
  • Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues - including selection, termination, performance appraisal and professional development of subordinates.


Travel Requirements:
  • Typically requires overnight travel 5% to 20% of the time.


Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.


Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.


Preferred Qualifications:
  • Professional experience in operations management and process improvement
  • Translating complex data into actionable business insights
  • Demonstrated success leading cross-functional initiatives that drive sales growth, productivity improvements, customer experience enhancements, or operational efficiencies


Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.


Preferred Education:
  • No additional education


Minimum Years of Work Experience:
  • 8


Preferred Years of Work Experience:
  • No additional years of experience


Minimum Leadership Experience:
  • None


Preferred Leadership Experience:
  • None


Certifications:
  • None


Competencies:
  • Excellent written and verbal (presentation) communication skills.
  • Ability to manage multiple projects and demands.
  • Strong business, functional and/or store knowledge.
  • Strong quantitative skills such as statistics and data analysis.
  • Leadership and management experience preferred.
  • Strong operations, retail and/or field experience.
  • Ability to form strong technical and field partnerships with internal and external contacts.

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Retail & Consumer Goods
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ
HD
* Ladders Estimates

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