DXC Technology

Sr Manager, Life & Annuities Claims

DXC Technology • $100K — $130K *
Tulsa, OK 74133In-Person
Finance & Insurance
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Finance, Insurance, or related field, or equivalent experience.
  • 8+ years in Life & Annuities insurance operations with a focus on claims administration.
  • 3+ years of leadership experience managing teams within claims operations.
  • Expertise in claims processing, adjudication, policy administration, and operational controls.
  • Experience in client-facing operations, preferably in BPS or shared services environments.
  • Track record of leading operational transformation and continuous improvement initiatives.
  • Strong analytical skills and proficiency in using operational metrics to drive performance.

Responsibilities

  • Lead daily operations for Life & Annuities claims, ensuring accurate and compliant adjudication.
  • Manage and develop a high-performing team of claims professionals, promoting a culture of improvement.
  • Drive performance by monitoring SLAs, quality, turnaround times, and customer satisfaction.
  • Collaborate with client stakeholders to achieve operational and contractual goals.
  • Identify and implement process enhancements to improve efficiency and mitigate risk.
  • Ensure adherence to regulatory and internal compliance standards.
  • Conduct root cause analysis for operational issues and recommend corrective actions.

Benefits

  • Flexible work model prioritizing in-person collaboration and personal well-being.
  • Commitment to an inclusive work environment that fosters individual growth and community.
  • Opportunities for continuous improvement and professional development.
Full Job Description
Job Description:

We are seeking a Senior Manager, Life & Annuities Claims to lead managed claims operations supporting a strategic client. This leader will oversee end-to-end claims processing, drive operational excellence, ensure regulatory compliance, and deliver exceptional service levels while leading a high-performing team.

Key Responsibilities
  • Lead day-to-day operations for Life & Annuities claims processing, ensuring timely, accurate, and compliant adjudication of claims.
  • Manage and develop a team of managers, supervisors, claims analysts, and claims processors, fostering a culture of accountability, collaboration, and continuous improvement.
  • Drive operational performance by monitoring service level agreements (SLAs), productivity, quality, turnaround times, and customer satisfaction metrics.
  • Partner with client stakeholders to ensure contractual obligations, operational goals, and business priorities are consistently achieved.
  • Identify opportunities to streamline claims processes through automation, workflow optimization, and best practices to improve efficiency and reduce operational risk.
  • Ensure compliance with regulatory requirements, client policies, internal controls, and audit standards.
  • Lead root cause analysis and corrective action planning for operational issues, quality findings, and client escalations.
  • Analyze operational data and key performance indicators to identify trends, recommend improvements, and provide executive-level reporting.
  • Collaborate with technology, quality, training, and transformation teams to implement process enhancements and support digital initiatives.
  • Support workforce planning, resource allocation, budgeting, and capacity management to meet evolving business demands.
  • Champion continuous improvement initiatives using Lean, Six Sigma, or other operational excellence methodologies.
  • Build strong relationships with internal and external stakeholders to ensure successful service delivery and client satisfaction.


Required Qualifications
  • Bachelor's degree in Business, Finance, Insurance, or a related field, or equivalent combination of education and experience.
  • 8+ years of progressive experience in Life & Annuities insurance operations, including significant experience in claims administration.
  • 3+ years of leadership experience managing claims operations, including managers, supervisors, or large operational teams.
  • Demonstrated expertise in Life & Annuities claims processing, claims adjudication, policy administration, and operational controls.
  • Experience managing client-facing operations within a Business Process Services (BPS), shared services, or outsourced operations environment preferred.
  • Proven ability to lead operational transformation and continuous improvement initiatives.
  • Strong analytical and problem-solving skills with experience using operational metrics and KPIs to drive performance.
  • Excellent communication, leadership, stakeholder management, and organizational skills.
  • Experience managing multiple priorities in a fast-paced, service delivery environment.


Preferred Qualifications
  • Advanced degree (MBA or related field) preferred.
  • Lean Six Sigma Green Belt or Black Belt, PMP, or other process improvement certifications preferred.
  • Experience with Life & Annuities claims administration platforms and workflow management systems.
  • Knowledge of digital claims transformation, automation, AI-assisted claims processing, and business process optimization.
  • Experience leading geographically dispersed or global operations teams.


At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

About DXC Technology

CSC is a global IT services company. CSC is a global leader inproviding technology-enabled business solutions and services.CSC has helped its clients manage and profit from every major wave of change in IT since its formation in 1959. CSC provides innovative solutions for customers around the world by applying leading technologies and CSC's own advanced capabilities. These include systems design and integration, IT and business process outsourcing (BPO), applications software development, Web and application hosting, and management and technology consulting.

DXC Technology Careers

Join the vibrant team at DXC Technology, a global leader in technology services and consulting, and discover unparalleled job opportunities where innovation and leadership converge. At DXC Technology, we are committed to fostering a culture of growth and diversity, empowering our professionals to excel in their careers.

Work You’ll Do

At DXC Technology, you will collaborate with some of the brightest minds in the industry to drive technological transformations across a multitude of sectors. Our team is at the forefront of digital innovation, leveraging deep industry expertise to deliver targeted solutions that meet the evolving needs of our clients.

Join Our Market-Leading Team

Become part of a dynamic team of over 130,000 professionals globally, dedicated to making a lasting impact through technology, leadership, and innovation. DXC Technology offers a unique position in the marketplace, combining industry knowledge, technological expertise, and client-focused solutions.

Innovative Work

Engage in projects that reshape businesses and revolutionize industries. DXC Technology provides a platform where your skills in technology and your passion for innovation can flourish. Our commitment to professional growth ensures that every team member has the opportunity to reach their full potential.

Career Development

Future-proof your career with DXC Technology, where we offer a wealth of job opportunities, from entry-level positions to leadership roles. Our robust training and diversity programs ensure that all employees have the tools they need to succeed. From internships to full-time positions, DXC Technology nurtures talent at every level.

Explore Job Opportunities and Internships

Whether you're just starting your career or looking to make a significant change, DXC Technology offers a range of employment options to suit your skills and ambitions. Explore our open positions, internships, and leadership roles to find the perfect fit for your professional journey.

Benefits and Culture

Enjoy a supportive and inclusive workplace culture that values each employee’s unique contributions. At DXC Technology, we offer competitive benefits, including health, wellness, and continuous learning opportunities. Our commitment to diversity and inclusion is integral to our business strategy and critical to our success.

Stay Connected

Join our team and be part of a community that values networking, leadership, and professional development. Stay up-to-date with industry trends and enhance your skills through our comprehensive training and development programs.

Search DXC Technology Jobs

Discover the exciting and rewarding career opportunities awaiting you at DXC Technology. Tailor your job search to match your professional skills and interests. We are actively hiring and looking for curious, creative, and solution-driven team players.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at DXC Technology. Join DXC Technology and be part of a team that’s dedicated to making a difference in the world of technology and beyond. Your career journey starts here, where your skills, innovation, and leadership will help shape the future of global industries.
Learn more about DXC Technology
Size
130,000 employees
Market Cap
$6 billion
Industry
Information Technology
Net Income
-$2.8 billion
Founded
2017
5 Year Trend
+16.4%
Revenue
$18.1 billion
NASDAQ
DXC
* Ladders Estimates

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