Summary of the Job:

The Sr. Manager of Operations, Mainframe provides operational oversight for FNTS's comprehensive mainframe managed services supporting over 40 clients. This position is responsible for ensuring exceptional day-to-day service delivery, reliability, and optimization of all Mainframe customer environments. The Sr. Manager of Operations drives technical excellence and innovation while balancing operational stability and customer satisfaction.

About This Role:

Primary Responsibilities:

• Talent Management
  • Build and develop a high-performing team of z/OS Mainframe Engineers and Sr Engineers through thoughtful talent management in line with the FNTS Cultural Commitments
  • Cultivate professional growth through personalized mentoring and career development opportunities
  • Create an empowering work culture that champions autonomy, transparency, innovation, and continuous personal advancement
• Operational Excellence & Service Delivery
  • Oversee the day-to-day management and monitoring of Mainframe customer environments
  • Implement established best practices for monitoring, alerting, automation, and capacity planning
  • Ensure operational needs and projects for IBM Mainframe customers are identified and addressed within SLAs
  • Utilize IBM and ISV tools to monitor and optimize customer environments
  • Develop and maintain standard operating procedures that ensure consistency in service delivery
  • Keep informed of IBM Mainframe product updates relevant to day-to-day operation
• Process Improvement & Optimization
  • Implement continuous improvement strategies for Mainframe operations
  • Monitor and report on key performance metrics related to service delivery and customer satisfaction
  • Use available data (surveys, reports, dashboards, feedback) to identify opportunities to improve service quality
  • Work with team members to develop processes that support efficient and effective service delivery
  • Maintain operational documentation and knowledge management resources
• Customer & Stakeholder Engagement
  • Participate in customer calls as needed to address operational concerns
  • Ensure the team addresses tickets within established SLAs and follows internal processes
  • Collaborate with other FNTS teams to ensure coordinated service delivery
  • Communicate effectively with both technical and non-technical stakeholders

The Ideal Candidate for This Role:

The ideal candidate is a seasoned mainframe individual with 10+ years in a leadership role with teams of 10+ technical personnel, experienced with 8+ years in a 24x7 service-delivery outsourcing/managed services model, fluent with 12+ years in IBM Z technology and software vendor (IBM/Broadcom/BMC/Rocket) ecosystems, and credible in front of clients, peers and executive leadership.

The candidate must demonstrate working-leader depth (not just academic familiarity) with the following:

• IBM Z hardware - z14, z15, z16 generations; LPAR design, capacity planning, MSU/MIPS concepts, sub-capacity pricing (SCRT)
• z/OS - V2.4, V2.5, V3.1 lifecycle, upgrade planning, JES2/JES3, USS, SMP/E, parmlib management
• CICS Transaction Server - V5.x and V6.x; CICSPlex System Manager (CPSM) architecture (MAS/CMAS/WUI); region design and upgrades
• Db2 for z/OS - V12, V13; subsystem upgrades, migration planning, performance fundamentals
• IBM MQ for z/OS - V9.2 / V9.3 / V9.4 lifecycle and channel/queue management
• IMS - V15.x familiarity preferred
• Security - RACF, ACF2 or Top Secret; IRS 1075, PCI, SOC compliance contexts
• ISV ecosystem fluency - Broadcom, BMC, Rocket Software, Dino Software, Dovetailed Technologies, BMC/Compuware AMI tools

A college degree is not required.

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:

Compensation range (base pay): $91,691.00-$155,874.00
This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

This position is open to remote candidates, reflecting our commitment to attracting exceptional talent regardless of geography. Weve designed a flexible work arrangement that adapts to your geographic location. For candidates residing within 30 miles of the primary posted location, this position requires onsite presence. For those beyond this radius, embrace the freedom to contribute to our mission remotely while maintaining strong team connections. Regardless of your location, youll be fully integrated into our team through robust digital collaboration tools and regular communication. Please note that work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at [redacted]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.


Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.