Job Function:
Customer Management

Job Sub Function:
External Customer/Product Training

Job Category:
Professional

All Job Posting Locations:
Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

DePuy Synthes is recruiting for a(n) Sr Manager, Spine, Field Education & Sales Enablement (Spine) - Core & Enabling Technologies located in Raynham, MA with remote exceptions considered based on experience.

The Senior Manager, Field Education & Sales Enablement (Spine) - Core & Enabling Technologies is responsible for setting the strategy, leading a team of experienced spine educators, and ensuring consistent, high-impact Clinical-sales education that supports the continuing education, development, and field readiness of internal customers-including the DePuy Synthes Spine Field Sales Organization, field clinical specialists, sales associates, and distributors-on spine anatomy, procedures, portfolio components, clinical implementation, and effective customer engagement. This role builds a scalable training ecosystem that increases confidence and competence in applying clinical, product, and commercial knowledge to support patient care through the DePuy Synthes Spine Core portfolio and Enabling Technologies (including VELYS Spine Robotics and TELIGEN Advanced Visualization).

As a Spine Education leader and subject matter expert for Spine procedures and the DePuy Synthes Spine Core portfolio, the Senior Manager, Field Education provides direction and coaching to the Field Education team to ensure strong procedural understanding across a broad range of approaches and the education and implementation of Enabling Technologies. This individual oversees the design and delivery of local, regional, and national training programs; establishes standardized training protocols; and ensures tracking of completion and readiness, including sign-off/certification of field members in accordance with established criteria and quality/regulatory standards.

The Senior Manager, Field Education partners with Commercial Education, Professional Education, Marketing, R&D, Medical Affairs, and Digital/Commercial teams to align training strategy to business priorities and strengthen the field sales organization's procedural understanding of the Core portfolio application, with a focus on Enabling Technology. This role requires a self-directed, highly communicative, and collaborative leader with a passion for developing others through coaching, feedback, and adult learning best practices.

Key Responsibilities:

• Lead, coach, and develop a team of field-focused, spine educators; set clear expectations, provide feedback, support career growth, and build a high-performing, inclusive team culture.

• Own the US Spine Core & Enabling Technologies Field Education strategy and annual operating plan, aligning priorities to commercial objectives and field readiness needs.

• Collaborate with the WW Commercial Education Leader to support effective field-based local, regional, and national education programs.

• Establish governance for curriculum, facilitation standards, and competency assessment; ensure training records, readiness tracking, and sign-off/certification processes meet defined requirements and compliance expectations.

• Partnering with Commercial Education, Professional Education, US Sales, Regional Marketing, Medical Affairs, and cross-functional leaders to identify capability gaps, define learning outcomes, and ensure training plans support business goals.

• Oversee the design, development, and delivery of standardized didactic and hands-on training programs, including labs and cadaver-based experiences (as applicable), ensuring quality, consistency, and learner impact.

• Deliver Core and Enabling Technology hands-on training in clinical and non-clinical settings (including intra-operative support and lab-based experiences, as applicable) for internal customers (Field Sales Organization, field clinical specialists, sales associates, and distributors); provide training support for physicians and OR staff when appropriate, in accordance with standardized protocols, and in collaboration with Professional Education.

• Manage training delivery budgets, vendor partnerships, and resource allocation to ensure efficient use of funds and adherence to company policies and procedures.

• Monitor Field Education expenses and make informed trade-off decisions to maximize program build, scalability, and impact within approved budgets.

• Drive adoption and field capability across the full DePuy Synthes Spine portfolio, including integration with Enabling Technology. Ensure the field education team delivers effective, consistent training while directly supporting priority programs, product launches, and escalations as needed.

• Develop measurement strategy (KPIs) for training effectiveness (e.g., readiness, clinical and sales proficiency and skills, utilization, and field feedback) and use insights to continuously improve learning pathways and materials.

• Ensure strong collaboration with R&D and Marketing to incorporate procedural standards, best practices, and product updates into training content; support key development milestones with field insights.

• Provide guidance on clinical positioning and portfolio application (indications, workflow, procedural fit, and differentiated value) to support effective customer conversations.

• Represent US Field Education in regional/national forums and partner with global teams (and Commercial Education Leadership) to support portfolio and technology launches, as needed.

• Support preparation for International Market Core portfolio and Enabling Technology launch training activities, as needed, and in collaboration with WW Sr. Mgr. Spine Commercial Education and associated Global Market Leads.

Qualifications

Education:
• Bachelor's degree required (e.g., Business, Life Sciences, Education, or related discipline)
• Advanced degree (MBA, MS, or equivalent) preferred

Experience and Skills:

Required:

• Minimum of 8 -10 years in progressive Healthcare or related commercial roles (e.g., Sales, Sales Training, Professional Education, Marketing, Clinical/Sales Enablement, and/or Sales Management) with a history of success.

• At least two (2) years of hands-on experience leading people or teams, including responsibilities such as coaching, managing performance, and developing team members.

• Demonstrated experience leading complex training programs at scale, including curriculum governance, competency assessment, and measurable outcomes.

• Strong clinical expertise and orthopaedic/medical device training experience.

• Demonstrated ability to work with and successfully train to various learning styles using multiple modalities.

• Excellent written and verbal communication skills.

• Digital literacy and proficiency with MS Office.

Preferred:

• Deep Clinical knowledge of Spine procedures across a broad range of pathologies and procedural approaches.

• Expertise with surgical robotics (spine) is highly preferred.

• Experience with sophisticated technologies and/or capital equipment.

• Proven ability to understand business strategy and translate into learning solutions that support the company's business goals.

• Experience managing budgets and vendors and/or leading training operations (planning, logistics, inventory, and resource allocation).

• Current or previous experience with adult learning concepts and Instructional Design Principles.

• Experience using and/or implementing modern educational technologies.

• Understanding of adult learning principles and utilization of professional facilitation skills when training others (virtual/live).

Skills:

• People leadership: builds, coaches, and develops a team; creates accountability, psychological safety, and high performance.

• Strategic learning leadership: converts business strategy into scalable learning solutions, curricula, and capability-building plans.

• Strong clinical and technical expertise in spine procedures and medical device technologies; able to guide others on complex and evolving technologies.

• Delivers effective learning experiences for internal customers, including field sales, clinical specialists, and related commercial roles, as well as physicians and hospital staff when appropriate.

• Establishes standards, manages resources (budget/inventory), and ensures best-in-class execution across training events.

• Data-driven mindset -establishes KPIs, evaluates training effectiveness, and applies insights to strengthen readiness and adoption.

• Maintain rigorous compliance with FDA and Johnson and Johnson/DePuy Synthes Regulatory and Quality expectations.

• Strong ability to collaborate and influence across internal and external stakeholders.

• Excellent written and verbal communication skills; high emotional intelligence; strong executive presence; and effective issue resolution in dynamic environments.

• Ability to handle and correctly utilize products and technologies for the explicit purpose of providing hands-on training to internal and external stakeholders in a clinical and non-clinical environment.

Other:
• Language Requirements: English required; additional languages preferred
• Travel: 50 to 75 percent domestic and international travel
• Certifications: Relevant learning, instructional design, or project management certifications preferred

• Valid driver's license required

• Office deskwork, sitting, walking, using phone and computer

• May lift up to 50 lbs. occasionally.

For more information on how we support the whole health of our employees throughout their wellness, career, and life journey, please visit www.careers.jnj.com

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Required Skills:

Preferred Skills:
Business Development, Customer Support, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Customer Training, Escalation Management, Fact-Based Decision Making, Performance Measurement, Problem Management, Process Improvements, Technical Credibility

The anticipated base pay range for this position is :
$122,000.00 - $245,000.00

Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: • Vacation -120 hours per calendar year • Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year • Holiday pay, including Floating Holidays -13 days per calendar year • Work, Personal and Family Time - up to 40 hours per calendar year • Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child • Bereavement Leave - 240 hours for an immediate family member: 40