ServiceNow

Sr. Manager, Events Technology

ServiceNow • $120K — $145K *
US-AnywhereRemote in Raleigh, NC
Business Services
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 8+ years of experience in event technology or related disciplines, preferably for large B2B events.
  • Expertise in platforms like RainFocus, Swoogo, and Cvent Passkey; familiarity with Jifflenow is beneficial.
  • Experience managing integrations within complex software ecosystems, including CRM and SaaS technologies.
  • Ability to independently lead high-profile event technology programs from start to finish.
  • Strong skills in program and project management, including risk mitigation and stakeholder communication.
  • Experience in managing budgets and vendor relationships effectively.
  • Strong technical aptitude and ability to communicate technical concepts to non-technical stakeholders.

Responsibilities

  • Drive technology strategy and execution for global events.
  • Serve as a subject matter expert in event technology and lead platform integrations.
  • Manage complex technology workstreams from planning to post-event analysis.
  • Oversee relationships with agencies and vendors while managing project budgets.
  • Build partnerships across various departments to achieve event goals.
  • Stay updated on emerging technologies and seek continuous improvement in experiences and processes.

Benefits

  • Flexible work arrangements depending on the nature of the role and location.
  • Opportunities for professional growth and development within a global organization.
Full Job Description
Job Description

ServiceNow is seeking an experienced and highly skilled Senior Manager, Events Technology to join our Strategic Events team. This role is ideal for a seasoned event technology professional who brings deep platform expertise, strong technical and operational instincts, and a proven ability to lead complex programs within a fast-moving global organization.

This individual will work across ServiceNow's global event portfolio, partnering with internal stakeholders, technology teams, agencies, and vendors to deliver scalable technology solutions and exceptional attendee experiences. The ideal candidate is equally comfortable developing strategy, navigating complex software environments, and rolling up their sleeves to drive execution.

What you'll do in this role:
  • Event Technology Strategy & Execution: Drive technology strategy and execution across major programs within ServiceNow's global event portfolio. Translate business and attendee requirements into scalable technology solutions and provide experienced leadership across complex, concurrent initiatives.
  • Platform & Integration Leadership: Serve as a subject matter expert across event technology platforms and their supporting ecosystem. Partner across technical and business teams to drive complex integrations, data flows, platform configuration, documentation, governance, and operational readiness.
  • Program & Operational Management: Lead complex technology workstreams from planning through onsite execution and post-event analysis. Develop project plans, manage timelines and dependencies, identify risks, solve problems, and establish repeatable processes that improve quality and scalability.
  • Agency, Vendor & Budget Management: Lead external agencies, technology providers, and professional services partners while managing budgets, forecasting, resource allocation, scope, and performance. Identify opportunities to improve efficiency while maintaining a high standard of delivery.
  • Cross-Functional Leadership: Build strong partnerships across Strategic Events, Marketing, Digital, IT, Sales, Finance, Sourcing, and other stakeholder groups. Bring clarity to complex requirements, influence decisions, and serve as a trusted event technology partner across the organization.
  • Innovation & Continuous Improvement: Stay current on emerging event technologies and industry best practices. Identify opportunities to improve attendee experiences, automate processes, strengthen platform capabilities, reduce operational risk, and scale programs more effectively.


Qualifications
  • 8+ years of progressive experience in event technology, event operations, experiential technology, or related disciplines, preferably supporting large-scale B2B events and global event portfolios.
  • Deep experience with enterprise event technology platforms, with a strong track record working with RainFocus, Swoogo, and Cvent Passkey. Experience with Jifflenow is a plus.
  • Significant experience working within complex software ecosystems and managing integrations between event platforms and enterprise technologies, including CRM, marketing automation, identity, data, mobile, APIs, and other SaaS platforms.
  • Proven ability to independently lead complex, high-profile event technology programs and multiple concurrent workstreams from strategy through execution.
  • Strong program management skills, including project planning, requirements gathering, timeline and dependency management, risk mitigation, documentation, and stakeholder communication.
  • Demonstrated experience managing substantial budgets, agencies, professional services engagements, SaaS vendors, forecasting, and resource allocation.
  • Strong technical aptitude with the ability to understand system architecture, data flows, integrations, dependencies, and platform limitations while translating technical concepts for non-technical stakeholders.
  • Proven success operating within large, highly matrixed global organizations and influencing stakeholders across multiple functions and levels.
  • Excellent written and verbal communication skills with the ability to bring clarity to ambiguous problems, build alignment, and drive decisions.
  • Ability to operate independently, manage changing priorities, and move comfortably between strategic planning and hands-on execution.
  • Experience within enterprise software, technology, or another complex global B2B organization preferred.
  • Ability to travel domestically and internationally as required (5+ events per calendar year minimum).


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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