Description

Job Title:Senior Manager, EligibilityDepartment:Financial AssistanceReports To:FA DirectorSupervises:Eligibility Manager, Compliance SupervisorFLSA Status:ExemptPay Grade:E5Job Type:Regular, Full-TimeAKBCU: NoICPA: Yes

General Functions:

The Senior Manager, Eligibility provides strategic leadership and management for critical Financial Assistance programs, ensuring Alaska Native and American Indian participants receive comprehensive support services. This position administers and directly oversees the Child Care Program, Eligibility Services, Training & Compliance, and Heating Assistance programs. Working in partnership with our people, the Senior Manager develops opportunities that fulfill our endless potential by ensuring program compliance, fiscal accountability, and effective service delivery. The role requires strong leadership abilities to guide teams in delivering culturally responsive services that align with CITC's mission and values.

Duties and Responsibilities:

• Hire, supervise, evaluate, and train assigned staff to ensure high-performance teams that deliver quality services.
• Provide direct oversight for program data management including Common Application, Financial Assistance for Families, General Assistance, Supportive Services, Tribal Heating Assistance, Child Care Assistance, PL 102-477 Program Goals and Terminations, and Emergency Short Term Assistance.
• Collaborate with the Director and management team to ensure effective communication, accountability, and cohesive departmental operations.
• Ensure all supervised programs meet state, federal, and granting agency goals, objectives, policies, and regulations through continuous monitoring and improvement.
• Manage program budgets, track expenditures, and ensure fiscal accountability for all benefit and supportive service distributions.
• Update program policies and procedures regularly, create new protocols as needed, and assist Director with PL 102-477 plan updates.
• Oversee all Grievance and Appeal processes to ensure proper procedures are followed and completed timely.
• Collect quarterly statistics and narratives for all supervised programs, ensuring tracking procedures align with data requirements and grant specifications.
• Prepare and submit internal and external program reports within established deadlines and ensure audit readiness.
• Partner with Case Management and Alaska's People Teams to coordinate delivery of Family Cash Assistance, General Assistance, and Employment Services.
• Represent CITC's mission while collaborating and communicating with partner agencies at state and national levels.
• Maintain proficiency in State Eligibility Information System (EIS) and FA program databases to support operational excellence.
• Lead CARF compliance efforts and work with FA team to ensure continued accreditation and recertification.
• Provide department oversight in Director's absence and escalate policy issues as appropriate.
• Perform all related duties as needed and assigned.

Job Specifications:

• Excellent verbal and written communication skills with ability to interact effectively at all organizational levels.
• Strong organizational and time management skills with demonstrated ability to manage multiple priorities.
• Demonstrated ability to handle crisis situations and make sound decisions under pressure.
• Excellent customer service skills with commitment to participant-centered service delivery.
• Demonstrated ability to work independently with minimal supervision while maintaining team collaboration.
• Strong computer skills including proficiency in database management and reporting systems.
• Demonstrated knowledge and understanding of the social, health, educational, training, and cultural needs of the Alaska Native and American Indian community.
• Ability to maintain confidentiality in compliance with 42 CFR Part 2, policies, and procedures.

Minimum Core Competencies:

CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills.

Minimum Qualifications:

• Continued employment is contingent upon completion of satisfactory state and federal fingerprint criminal background check.
• Bachelor's degree in Social Service, Business Management, or related field.
• Two (2) years of experience in employment, training, or social service programs and non-profit management.
• Two (2) years of experience in personnel management.
• Two (2) years of experience in budget management.
• Knowledge of Alaska Native and American Indian culture and community resources.
• Valid Alaska driver's license and insurable under CITC's automotive insurance, which requires a driver to be at least 21 years of age and have had a driver's license for at least three years.

Preferred Qualifications:

• Master's degree in Social Service, Business Management, or related field.
• Previous experience in employment, training, or social service programs and non-profit management.
• One (1) year of experience in Temporary Assistance to Needy Families program management.
• Experience with other eligibility-based programs such as Food Stamps, Adult Public Assistance, General Assistance, and Medicaid.

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• May require prolonged periods of sitting at a desk and consistently working on a computer with repetitive motion.
• The need to occasionally move around the office to access filing cabinets, storage cabinets, and office equipment may be necessary.
• Must be able to lift up to 25 pounds occasionally by utilizing proper lifting techniques and working in a safe manner.

Disclaimer
The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.