Job Overview

The Senior DC Operations Manager will lead a group of operations and facilities managers to ensure all operational targets are met while continually adjusting and adapting to the changing job priorities.  Balancing workloads between all warehouse departments is necessary in maximizing workflow, to meet customer commitments and deadlines, establishing building goals are important.

In partnership with the building Director and peers, preparation for the multiple business cycles throughout the year is a primary responsibility.  This is a growth role allowing the Senior Operations Manager to lead the facility when the Director is not on-site. 

This is an on-site position based in our Solon, OH Distribution Center.

Key Skills for Success

To excel in this role, you will need to demonstrate strengths in the following skill areas:

Core Competencies & Expertise

• This position leads to a forward vision that involves strategic planning, problem solving skills and making decisions based on data and experience

• Ability to lead day-to-day warehouse operations through a team of operations and facilities managers

• Experience driving cross-functional workflow balance and ensure execution of customer commitments

• Ability to manage departmental budgets, analyze P&L statements, and support capital planning

• Ability to work with a diversified workforce and maintain constant open communication on all policies and procedures

• High level of collaboration across departments including inventory, HR, LP, and merchandising

• Desire to promote a culture of safety and maintain high housekeeping standards

• Experience monitoring KPIs and driving performance improvements through data-driven decision making

• Ability to support business needs through flexible scheduling, including weekends/holidays

Preferred Competencies & Skills

• Bilingual (Spanish) preferred

Minimum Qualifications

• Bachelor’s Degree – preferred

• 6+ years of senior leadership experience in a warehouse environment

• Experience maintaining budget and targeted expenses by reviewing monthly P & L, Capex Expenditures and approving invoicing; driving continuous improvement to exceed budgeted P &L metrics; raise your own bar

• Experience managing teams and people; to include performance management, fostering continuous learning, growth and development and creating succession plans to build depth on the bench

• Experience in managing staffing and hitting targeted goals, working with partners on effective recruitment strategies

• Experience in working with cross-functional teams

• Experience in working with third party labor partners and co-employment  

• Proven ability to focus on quality and accuracy – minimizing product damage

• Ability to multi-task in a fast-paced warehouse environment

• Must be a critical thinker who can analyze data and problem solve

• Strong communication skills including written, verbal and listening

• Ability to work under stressful conditions and adapt while making operational decisions

• Proficient in using a warehouse management system (WMS) – as well as Microsoft Outlook, Word and Excel

• Furniture or other big-ticket experience

• Mathematical and analytical aptitude

Physical Demands

• Required to stand and walk 80% of the time to oversee the business

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: