DOCS Health

Sr. Manager, Digital Operations

DOCS Health • $139K — $185K *
St. Paul, MN 55106In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in relevant field or equivalent experience
  • 8 years of technical project management experience
  • 3 years of leadership or people management experience
  • Expertise in project management principles and methodologies
  • Ability to influence stakeholders and build relationships

Responsibilities

  • Lead a portfolio of complex IT and digital projects across multiple technology disciplines
  • Develop and implement project management methodologies and best practices
  • Establish project priorities, budgets, and delivery plans
  • Direct project teams in Agile and Scrum practices
  • Monitor project performance through metrics and status reporting
  • Provide technical guidance and ensure stakeholder engagement
  • Oversee vendor-supported project activities and integration

Benefits

  • Full Medical, Dental, and Vision benefits
  • 401(k) Match Retirement Savings Plan
  • Paid Time Off (PTO)
  • Holiday Pay & Floating Holidays
  • Volunteer Time Off (VTO)
  • Educational Assistance Program
  • Full Paid Parental and Adoption Leave
  • Employee Assistance Program (LifeWorks)
  • Patterson Perks Program
Full Job Description
Sr. Manager, Digital Operations is responsible for leading a portfolio of technical and IT projects through a team, ensuring the successful delivery of strategic initiatives across multiple technology disciplines. This role is accountable for establishing project management practices, governing project execution, and optimizing resources, processes, and delivery performance to achieve business and technology objectives. This role is also accountable for developing team capability, driving operational excellence, and influencing stakeholders to ensure technology initiatives are delivered on time, within scope, and in alignment with quality standards.

Essential Functions
  • Leads and oversees the execution of a portfolio of complex IT, digital, or technical projects across multiple technology disciplines, ensuring alignment with functional priorities, business objectives, and delivery commitments
  • Develops and implements project management methodologies, governance frameworks, processes, metrics, and best practices that improve delivery effectiveness, consistency, and organizational outcomes
  • Establishes project priorities, expected outcomes, resource strategies, schedules, budgets, and delivery plans while ensuring appropriate allocation of project management resources across initiatives
  • Directs managers, project managers, and project teams in the application of Scrum, Agile, and related project delivery practices to achieve project milestones, quality standards, and business results
  • Monitors project performance through defined metrics, status reporting, risk assessments, milestone reviews, and ROI evaluation, proactively resolving issues and removing barriers that may impact delivery success and business value realization.[
  • Provides technical, analytical, and operational guidance across projects, ensuring requirements are effectively documented, stakeholders remain informed, and project objectives are clearly understood
  • Governs vendor-supported project activities by overseeing the integration of vendor deliverables, monitoring performance, and ensuring adherence to contractual expectations and quality standards
  • Comply with Company and department policies and standards; performs other duties as assigned


People Management
  • Accountable for team staffing and managing direct reports to include development, performance management, goal setting, and other managerial duties
  • Ensures direct reports are aware of and follow ethical business practices and Company's Code of Conduct to maintain a supportive and productive working environment.


Minimum Requirements

  • Bachelor's Degree in Information Technology, Computer Science, Business, Project Management, or related field or equivalent education and/or experience
  • 8 years experience in technical project management, IT project delivery, program management, or related discipline
  • 3 years leadership or people management experience


Skills and Abilities

  • Demonstrated expertise in technical project management principles, methodologies, and governance practices
  • Ability to influence stakeholders and executive leadership across the organization
  • Ability to build collaborative relationships across technical and business functions
  • Strategic project and portfolio management skills to successfully mitigate risks, manage resources, and prioritize initiatives


Required Licenses and Certifications
  • Project Management Professional (PMP)® - PMBOK® Guide - Project Management Institute (PMI)® Preferred
  • PMI-Agile Certified Practitioner (PMI-ACP)® - Project Management Institute (PMI)® Preferred
  • Preferred


Physical and Cognitive Demands
  • Communicate/Hearing Frequently
  • Communicate/Talking Frequently
  • Learn New Tasks or Concepts Frequently
  • Make Timely Decisions in the Context of a Workflow Frequently
  • Complete Tasks Independently Constantly
  • Maintain Focus Constantly
  • Remember Processes & Procedures Constantly
  • Stationary Position (Seated) Constantly
  • Vision Constantly
  • Hand/Eye Coordination Occasionally
  • Bend Rarely
  • Complete Tasks in a Noisy Environment Rarely
  • Feeling/Grasping/Handling Rarely
  • Move/Traverse Rarely
  • Repetitive Motions Rarely


Working Environment
  • Hazards Occasionally


Environmental Conditions
  • Office: This position primarily operates in a professional office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building's primary work areas consist of desks, chairs, computers, and other office equipment and devices for professional services.
  • Remote: This position primarily completes work from a remote setting, most commonly, a home office. This may be referenced as flexible workplace.


Travel Requirements

  • 10%


What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
  • Full Medical, Dental, and Vision benefits and an integrated Wellness Program
  • 401(k) Match Retirement Savings Plan
  • Paid Time Off (PTO)
  • Holiday Pay & Floating Holidays
  • Volunteer Time Off (VTO)
  • Educational Assistance Program
  • Full Paid Parental and Adoption Leave
  • LifeWorks (Employee Assistance Program)
  • Patterson Perks Program


The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

$139,200.00 - $185,666.67

About DOCS Health

Dentrust Optimized Care Solutions provide direct and on-location health services through fixed-clinic settings, mobile treatment centers, telemedicine, portable deployment models, emergency response, case management, and a variety of comprehensive health, dental, and specialty care.

DOCS Health Careers

Joining DOCS Health presents an unparalleled opportunity to become part of a leading team of professionals dedicated to healthcare excellence. DOCS Health is renowned for its commitment to innovation, leadership in the medical field, and a culture that actively supports diversity and professional growth.

Explore Job Opportunities

DOCS Health offers a variety of job opportunities that cater to a range of skills and professional interests. Whether one is seeking a position in healthcare administration, patient care, or medical research, DOCS Health provides a platform where career aspirations turn into reality.

Internship Programs

For those at the beginning of their professional journey, DOCS Health’s internship programs offer a robust foundation in the healthcare industry. Interns gain invaluable experience, working alongside seasoned professionals and engaging in projects that enhance their skills and expand their understanding of the medical field.

Employment Benefits

Choosing a career at DOCS Health means access to outstanding benefits. The company is committed to the well-being of its team members, offering comprehensive health benefits, retirement plans, and generous paid time off. Additionally, employees enjoy continuous learning opportunities through professional development and diversity training programs.

Cultivating a Culture of Growth and Innovation

At DOCS Health, fostering a culture of growth and innovation is paramount. The company encourages its team to pursue innovation in every task and project. With a supportive network and access to cutting-edge technology, team members can explore new ideas and approaches, driving forward the standards of healthcare.

Leadership and Development

Leadership development is a cornerstone of DOCS Health’s commitment to its employees. Through targeted training and real-world application, employees enhance their leadership skills, preparing them for advanced roles within the company. This focus on leadership cultivates a team that is ready to meet challenges and excel in their careers.

Networking and Professional Development

Networking opportunities abound at DOCS Health, with numerous events and platforms that connect employees with industry leaders and peers. These interactions are vital for professional growth and innovation, offering insights and opportunities that are integral to career advancement.

Hiring Process

The hiring process at DOCS Health is designed to be transparent and engaging. Candidates can expect a thorough interview process where they can showcase their skills and learn about the company’s values and expectations. Interested candidates should prepare their resume to reflect relevant experience and skills, tailored to the position they are applying for.

Join the DOCS Health Team

Explore the career pages and current job listings to find where skills and interests align with the needs of DOCS Health. Positions are available for those passionate about making a difference in healthcare and eager to join a team that values hard work and creativity.

Stay Connected with DOCS Health Careers

Keep up to date with the latest from DOCS Health by following the careers blog. Gain insights from insiders, learn about new job openings, and get tips for your next interview or networking event.

Job Alert Emails

Personalize your subscription to receive job alerts and the latest news from DOCS Health. Tailored updates will keep potential candidates informed about new opportunities and developments within the company.

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Learn more about DOCS Health
Size
251 employees
Industry
Healthcare
* Ladders Estimates

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