Sr. Manager, Customer Success Analytics (Remote)

CrowdStrike Holdings, Inc. • $145K — $220K *
US-AnywhereRemote in United States
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years of experience in Business Intelligence or Analytics, specifically in customer success within high-growth B2B SaaS environments.
  • Deep understanding of key SaaS metrics (ARR, NRR, GRR, Churn, CLV).
  • Expertise in data architecture principles and engineering (Snowflake, BigQuery, ETL/ELT pipelines).
  • Proficient in SQL for data querying and quality troubleshooting.
  • Advanced experience with BI tools (Tableau, CRM Analytics) for enterprise visualization solutions.
  • Exceptional executive communication skills for influencing VP-level stakeholders with data-driven narratives.
  • Demonstrated leadership in driving organizational change and cross-functional KPI alignment.
  • Experience utilizing AI technologies for enhancing decision-making and workflow efficiency.

Responsibilities

  • Define and execute the strategic vision for the Customer Success analytics roadmap.
  • Architect frameworks and models to proactively drive customer adoption and mitigate churn.
  • Serve as a strategic partner to VP-level leadership, translating data into actionable narratives.
  • Oversee data architecture and integration for ensuring robust post-sales reporting.
  • Lead and mentor a high-performing analytics team focused on data literacy and self-service innovation.
  • Drive adoption of self-serve analytics tools to enhance data literacy among Customer Success teams.
  • Collaborate cross-functionally to align key KPIs and standardized metrics across post-sales.

Benefits

  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holiday policies
  • Paid parental and adoption leaves
  • Opportunities for professional development for all employees
  • Employee Networks and volunteer opportunities for community connection
  • Vibrant office culture with world-class amenities
  • Great Place to Work Certified™ globally
Full Job Description
About the Role:

CrowdStrike's Customer Success Analytics team is seeking a strategic and visionary Senior Manager to spearhead the evolution of our Customer Success and Support analytics engine. In this high-impact leadership role, you will define the roadmap for turning complex data into transformational business insights, driving global strategy through analytics translation and executive-level storytelling. As a primary advisor to Customer Success executive leadership, you will influence multi-million dollar business decisions and ensure architectural alignment across Sales, Marketing, and Product. We are looking for a transformational leader who bridges the gap between deep technical data engineering and high-level business strategy within a large-scale B2B SaaS environment.

What You'll Do:
  • Define and execute the strategic vision for the global Customer Success analytics roadmap to optimize the end-to-end customer lifecycle.
  • Architect advanced Customer Health and adoption frameworks and models to mitigate churn and proactively drive expansion opportunities.
  • Serve as a strategic partner to VP level leadership, translating technical data into actionable narratives that influence GTM organizational strategy.
  • Provide strategic oversight of data architecture and systems integration, ensuring the integrity of the global data pipeline for post-sales reporting.
  • Lead and mentor a high-performing analytics team, fostering a culture of excellence, data literacy, and self-service innovation across the company.
  • Drive adoption of self-serve analytics tools including Tableau dashboards and improve data literacy for Customer Success Managers and Customer Support Managers.
  • Collaborate cross-functionally to ensure alignment of key KPIs and standardized metric definitions across the post-sales organization.


What You'll Need:
  • 10+ years of experience in Business Intelligence or Analytics, with customer success domain expertise and significant tenure in leadership roles within high-growth B2B SaaS organizations.
  • Deep understanding of SaaS metrics such as ARR, NRR, GRR, Churn (Logo & Dollar), and Customer Lifetime Value (CLV).
  • Deep proficiency in data architecture principles and engineering oversight, including Snowflake, BigQuery, and ETL/ELT pipeline management.
  • Proficiency in SQL to query data, perform ad hoc analysis, and troubleshoot data quality issues.
  • Advanced experience with modern BI tools (Tableau, CRM Analytics) used to deliver enterprise-grade visualization solutions.
  • Superior executive communication skills with a proven track record of influencing VP-level stakeholders through data-driven storytelling.
  • Demonstrated ability to lead organizational change and drive cross-functional alignment on KPIs across Sales, Product, and Support.
  • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
  • BS/BA degree in related discipline (e.g. Informatics, Computer Science, Economics, or Business) Masters degree preferred.
  • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.


Bonus Points:
  • Experience in analytics at a B2B security company
  • Experience creating training materials and designing an analytics enablement strategy


#LI-Remote
#LI-CS1

Benefits of Working at CrowdStrike:
  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees regardless of level or role
  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
  • Vibrant office culture with world class amenities
  • Great Place to Work Certified™ across the globe


CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $145,000 - $220,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.

For detailed information about the U.S. benefits package, please click here.

Expected Close Date of Job Posting is:09-21-2026

About CrowdStrike Holdings, Inc.

CrowdStrike Holdings, Inc. Careers

Joining CrowdStrike Holdings, Inc. presents an unparalleled opportunity to advance a career in the tech industry with a company at the forefront of digital security. As a leader in cybersecurity solutions, CrowdStrike Holdings, Inc. offers a range of job opportunities that cater to a variety of skills and experiences, from entry-level positions to senior leadership roles.

Explore Job Opportunities

CrowdStrike Holdings, Inc. is continuously seeking talented individuals who are passionate about protecting organizations against cyber threats. With a commitment to innovation and excellence, the company is hiring professionals who are eager to contribute to a team that values hard work and creative solutions.

Innovation and Professional Growth

At CrowdStrike Holdings, Inc., employees are encouraged to push the boundaries of technology and leadership. The company supports professional growth through robust training programs, including leadership development and diversity training, ensuring that every team member has the resources to thrive in their career.

Culture and Benefits

The culture at CrowdStrike Holdings, Inc. is dynamic and inclusive, fostering a workplace where diversity is celebrated and every voice is heard. Employees enjoy comprehensive benefits that support both their professional and personal lives, enhancing job satisfaction and team morale.

Internship Programs

For those starting their career, CrowdStrike Holdings, Inc. offers internship programs that provide a rich learning environment. Interns gain hands-on experience, working alongside seasoned professionals and participating in projects that deliver real-world solutions.

Networking and Career Advancement

CrowdStrike Holdings, Inc. emphasizes the importance of networking within the industry, offering numerous opportunities for employees to connect with thought leaders and innovators. These connections can lead to career advancement and a deeper understanding of the cybersecurity landscape.

Applying for a Position

To apply for a position at CrowdStrike Holdings, Inc., candidates should prepare a resume that highlights relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a candidate's fit within the company culture and team.

Stay Connected with CrowdStrike Careers

Interested candidates can stay informed about new openings and company news by subscribing to job alert emails. This personalized service ensures that potential applicants are the first to know about new opportunities that match their career interests and skills.

Join the Team

CrowdStrike Holdings, Inc. is looking for curious, creative, and solution-driven team players. Explore the employment opportunities on the CrowdStrike Holdings, Inc. careers page to find a position that matches your skills and passions.

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Learn more about CrowdStrike Holdings, Inc.
Industry
Information Technology
* Ladders Estimates

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