In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.Sr. Manager, Client Services & Events - Paddock Club
Department: Paddock Club & Private Client ManagementDirect Supervisor: Sr. Director, Paddock Club & Private Client ManagementStatus: Full-time
Summary:
The Senior Manager, Client Services & Events - Paddock Club is responsible for servicing the Formula 1 Miami's Paddock Club, the organization's luxury suite and VIP hospitality program. This individual will deliver best-in-class hospitality experiences that strengthen partner relationships and drive long-term retention. Working closely with the Sr. Director of Paddock Club and Private Client Management, this role serves as a primary liaison between clients, internal teams, and external stakeholders to ensure seamless event delivery while also helping design and execute a client experience engagement platform that creates meaningful touchpoints with key partners and prospects beyond the event itself for South Florida Motorsports and the Miami Grand Prix.
The ideal candidate is a strong communicator with excellent client service skills, a strategic relationship builder with solid event management expertise, a strong work ethic, and the ability to translate commercial objectives into memorable hospitality experiences.
Location:
- This is a full-time position based on site at Hard Rock Stadium in Miami Gardens, FL.
Responsibilities:
- Client Services:
- Lead and manage current and prospective clients and partners in the existing and new Paddock Club building, while serving as a trusted relationship manager focused on delivering exceptional service and creating memorable experiences.
- Oversee all aspects of client support and event execution, including day-to-day communications, on-site operations, stakeholder management, issue resolution, and post-event reporting, while proactively anticipating client needs and ensuring a consistently high level of satisfaction.
- Event Execution:
- Support the planning and execution of client programs, sponsorship activations, hospitality initiatives, and other client-facing experiences by assisting in the development of project plans, timelines, and communication frameworks.
- Continuously evaluate and enhance the overall Paddock Club experience, processes, and best practices to drive operational efficiency, seamless execution, and an elevated client experience across all touchpoints.
- Stakeholder Management
- Partner with internal and external stakeholders to coordinate event logistics, manage deliverables, and ensure client objectives are met while contributing to a high-quality event experience.
- Commercial Hospitality Programs:
- Support the development and execution of hospitality strategies that strengthen relationships with key partners and stakeholders through premium and brand-aligned experiences.
- Oversee hospitality planning, guest and VIP experiences, invitations, and engagement opportunities while collaborating with sales and partnerships teams to maximize the impact and value of hospitality investments.
Qualifications:
- Bachelor's degree in Hospitality, Business, Marketing, Communications, or related field preferred (or equivalent experience)
- 3 - 5 years of experience in client services, hospitality, sports, luxury events, or related industries preferred
- Self-motivated professional with a strong work ethic and exceptional verbal and written communication skills
- Outstanding organizational skills with the ability to manage multiple projects and priorities simultaneously
- Ability to balance internal and external priorities with client communications
- Strong understanding of project management processes, excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
- Flexibility to work extended hours, including evenings, weekends, and event days as needed
- Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint); experience with Adobe InDesign preferred
Featured Benefits:
- Medical, dental, and vision insurance
- Life insurance (including voluntary coverage for spouses and children)
- Long term disability insurance
- Ticket benefits for events including Miami Dolphins games, the Formula 1 Hard Rock Miami Grand Prix, and the Miami Open
- Employee gym, subsidized lunch program, and discounts on a variety of products and services
- 401k, Paid time off (PTO), and company holidays
