Job Description:
The Opportunity
We are seeking an experiencedSenior Manager, Business Process Solutions (BPS)to lead large-scale operational transformation initiatives, drive business growth, and deliver exceptional client outcomes.
In this strategic leadership role, you will define and optimize business processes, lead high-performing global teams, and partner with executive stakeholders to improve operational performance while expanding our Business Process Solutions portfolio.
What You9ll Do
Business & Operational Leadership
Lead enterprise-wide process transformation initiatives that improve operational efficiency and client experience.
Develop and execute strategic initiatives aligned with business objectives and client priorities.
Oversee large-scale service delivery programs, budgets, resource planning, and operational performance.
Build and lead global, cross-functional teams focused on operational excellence and continuous improvement.
Monitor KPIs and performance metrics to identify opportunities for optimization and measurable business impact.
Foster a culture of innovation, accountability, and continuous improvement.
Client Growth & Commercial Excellence
Partner with clients to identify opportunities for business expansion and operational improvements.
Support sales teams with solution development, upselling, cross-selling, and new business pursuits.
Promote and expand adoption of DXC Insurance Smart Actions and Smart Apps solutions.
Build trusted executive-level client relationships and drive long-term strategic partnerships.
AI-Driven Insurance Transformation
Champion AI-enabled delivery across engineering and insurance operations by leveraging technologies such as:
AI-assisted software development and testing
Intelligent defect prediction and quality improvement
Automated claims processing and workflow optimization
AI-powered underwriting decision support
Intelligent backlog prioritization and delivery optimization
Drive measurable business outcomes including:
Faster delivery cycles
Increased operational efficiency
Improved customer and agent experiences
Enhanced underwriting and claims performance
Better business insights through analytics and AI
What We9re Looking For
Required Qualifications
10+ years of experience in Business Process Services (BPS), Business Process Outsourcing (BPO), process transformation, or large-scale service delivery environments.
4+ years of leadership experience managing large global teams and complex operational programs.
Proven success leading operational transformation initiatives across enterprise organizations.
Strong expertise in Lean, Six Sigma, Business Process Management (BPM), or other continuous improvement methodologies.
Experience managing P&L, budgets, operational performance, workforce planning, quality, and productivity.
Demonstrated ability to influence executive stakeholders and lead cross-functional teams.
Commercial mindset with experience supporting business growth, solution selling, and client relationship management.
Bachelor9s degree required; MBA or advanced certifications are a plus.
Preferred Experience
Insurance operations (Property & Casualty, Life & Annuity, or Specialty Insurance)
AI-driven business transformation
Digital operations and automation
Global delivery organizations
Consulting or enterprise services
Success in This Role
The ideal candidate combines strategic leadership with operational excellence and commercial acumen. You thrive in fast-paced environments, inspire high-performing teams, and are passionate about helping clients transform their businesses through innovation, process excellence, and AI.
Why Join DXC Technology?
Lead strategic transformation for some of the world9s largest insurance organizations.
Shape the future of AI-enabled business process services.
Work alongside global industry experts and executive leaders.
Drive meaningful business outcomes through innovation, technology, and operational excellence.
Grow your career in a collaborative, inclusive, and forward-thinking organization.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We92re committed to fostering an inclusive environment where everyone can thrive.
