Location: Los Angeles or Las Vegas (or willing to relocate)
Reports To: COO
Work type: Hybrid, 3 days in-office
Compensation: $95K-$110K base, with flexibility for candidates bringing stronger systems, analytics, or executive support experience
Why This Role ExistsFAL is scaling fast. As we expand globally, the infrastructure behind the business needs to grow with the same intentionality as the productions on stage. This role exists to be the connective tissue of our operations - someone who thrives in the space between functions, keeps the business running cleanly, and builds systems that hold up under pressure. If you're energized by complexity, get satisfaction from closing open loops, and know how to create structure without bureaucracy, this is your role.
Position OverviewThe Sr. Manager, Administrative Operations sits at the center of the business and owns the day-to-day operational backbone of FAL. You'll work across legal, IT, finance, HR, and external partners - triaging, routing, tracking, and closing. You're not here to coordinate around work; you're here to own it. This is a hands-on execution role for someone equally comfortable building a compliance tracker, pushing a vendor on a missed deadline, framing a business problem for executive leadership, and prepping materials for a Board meeting.
Key Responsibilities- Operational Infrastructure & Compliance
- Track and manage business licenses, registrations, filings, renewals, and applications across entities and jurisdictions
- Maintain a centralized compliance calendar with clear ownership, proactive follow-up, and escalation protocols
- Ensure the organization's compliance with applicable licensing, certification, and regulatory requirements across all operating locations
- Stay current on changes to government rules and regulations relevant to administrative operations, and implement updates accordingly
- Administrative Operations & Intake
- Serve as the central intake point for administrative items, including scanned mail, VOIP messages, and external correspondence
- Triage, route, and track items to resolution, ensuring visibility and accountability
- Build and maintain SOPs, documentation, and file management systems that create institutional memory and operational consistency
- Vendor Coordination & Follow-Through
- Coordinate across external partners including IT, accounting, HR, legal, and operations vendors
- Track open items, push timelines, and ensure work is completed
- Act as the internal owner of follow-through across cross-functional workstreams
- Employee Operations & Logistics
- Manage device purchasing and employee setup logistics in coordination with IT
- Ensure operational readiness for onboarding, including equipment and basic setup
- Maintain visibility into device inventory and replacement needs
- Systems, Tracking & Visibility
- Build and maintain simple, reliable trackers for deadlines, deliverables, and ownership
- Identify gaps and implement practical process improvements
- Ensure consistency without overcomplicating systems
- Operational Clearinghouse
- Act as the primary point of contact for day-to-day operational needs that do not clearly sit with HR or Finance
- Route requests, establish ownership, and ensure completion
- Bring structure to a distributed and evolving operating environment
- Strategic Support & Executive Partnership
- Act as a strategic thought partner and operational right hand to the COO, consolidating needs, notes, and action items to ensure leadership focus and clarity
- Frame problems and propose structures that help leadership fully understand situations and drive organization-wide action plans
- Support preparation of materials for leadership meetings, including internal reviews, SteerCo discussions, and Board of Directors materials where applicable
- Handle sensitive information with discretion and sound judgment
- Location Support (if applicable)
- Provide a consistent operational presence in Las Vegas, supporting coordination between on-site and corporate teams
Qualifications:- 5-7 years of experience in operations, business operations, or similar roles
- Strong operator who is comfortable owning both execution and structure
- Experience developing and implementing policies, procedures, and operational systems
- Highly organized with strong follow-through
- Proactive, responsive, and solutions-focused
- Comfortable working across multiple stakeholders and external partners
- Thrives in environments that are growing and not fully built
Core Skills:- Strong operational execution and follow-through
- Tech-forward mindset, comfortable learning and working across platforms such as Rippling, Ramp, and similar tools
- Ability to manage and track multiple workflows across systems
- Vendor coordination and cross-functional communication
- Compliance tracking and deadline management
- Process building and documentation
- Clear written and verbal communication
- Strong organization and calendar management
Preferred Skills:- Experience preparing materials for leadership teams, SteerCo, or Board of Directors
- Strong PowerPoint and presentation development skills
- Exposure to financial, operational, or investor reporting environments
- Experience working in multi-entity or multi-location businesses
