MaerskSealand

Sr. Manager, Accounts

MaerskSealand • $110K — $115K *
Sumner, WA 98390In-Person
Transportation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years in logistics or operations management
  • Strong interpersonal and communication skills
  • Experience managing teams and supervising employees
  • Proficiency in Microsoft Office and logistics systems (YMS, TMS, WMS)
  • Demonstrated problem-solving and relationship management abilities
  • Analytical mindset with excellent organizational skills

Responsibilities

  • Act as primary contact for customer inquiries and needs
  • Identify and align company services with customer strategies
  • Oversee shipment processes and accurate documentation
  • Monitor account activities and labor requirements
  • Address escalated issues and customer complaints
  • Prepare daily/monthly KPI reports and documentation
  • Supervise staff and manage workflow in dock operations

Benefits

  • Medical
  • Dental
  • Vision
  • 401k with company match
  • Employee Assistance Program
  • Paid Time Off
  • Flexible work schedules
Full Job Description
Summary:

Manage and coordinate activities and projects related to assigned account(s). Supervise employees assisting on the account(s).

Essential Duties and Responsibilities:

  • Serve as the key point of contact with the customer.
  • Focus the sales effort around identifying and fulfilling customers' current and future needs.
  • Help identify opportunities where Company services fit the customer's ongoing business strategy.
  • Speak with customers by phone or in person and receive instructions for shipment, storing, delivery, or general processing.
  • Coordinate with warehouse personnel to oversee incoming and outgoing account activities to ensure accuracy, completeness, and condition of shipments. Comply with records of orders, adjust errors, and resolve complaints.
  • Project changes in account activity and plan labor requirements accordingly. Submit written and/or verbal reports on activity and projected labor expenses.
  • Handle escalated issues and complaints.
  • Coordinate billing and special requirements as needed.
  • Coordinate administration and paper flow of required documents to dock operations.
  • Communicate with internal and external customers.
  • Maintain and assign workflow to dock operations.
  • Handle, coordinate, and follow up on all special projects.
  • Follow up on all past-due monies related to the account.
  • Prepare daily and monthly KPI reports.
  • Process shipments via customer portals.
  • Update and manage proof of delivery, prepare files for billing.
  • Communicate with Management any concerns and/or issues that may impact the company.
  • Communicate with Management any ideas and solutions that may benefit the company.
  • Other duties as assigned.
  • Position is full-time and on-site.


Supervisor Responsibilities:
  • Directly supervises Account Managers and Customer Service Representatives.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; assessing performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Education and/or Experience:

  • Excellent interpersonal and communication skills
  • Experience in distribution/logistics administration or operations
  • Experience in over-the-road inbound and outbound transportation administration or operations
  • Ability to establish and maintain effective relationships with management staff, employees, and service providers
  • Exceptional problem-solving skills and proven experience in relationship management through business change and growth
  • Strong analytical and organizational skills
  • Extremely proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS).


Company Benefits:
  • Medical
  • Dental
  • Vision
  • 401k + Company Match
  • Employee Assistance Program
  • Paid Time Off
  • Flexible Work Schedules (when possible)
  • And more!


Pay Range:

$110,000-$115,000*

*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

#INDEED

About MaerskSealand

Maersk Sealand is a Danish shipping company that provides container shipping services. The company was founded in 1904 and is headquartered in Copenhagen, Denmark. Maersk Sealand is a subsidiary of A.P. Moller-Maersk Group, a global conglomerate that operates in various industries including shipping, logistics, and energy. Maersk Sealand has a fleet of over 700 vessels and serves clients in various industries including retail, automotive, and healthcare.
Learn more about MaerskSealand
Size
80,000 employees
Industry
Manufacturing & Automotive
* Ladders Estimates

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