Job Type

Full-time

Description

Overview

As a Sr. Maintenance Manager, you are responsible for leading the maintenance operations of the community while ensuring excellent service delivery, operational consistency, and adherence to company standards in a fast-paced, challenging, and rewarding environment.

What You Bring to Heatherwood
• A positive attitude
• Operates with professionalism and integrity
• A customer-first approach to service
• Safety-first mindset and adherence to all safety policies
• High attention to detail and accountability for operational performance and outcomes
• Strong ability to manage multiple teams, priorities, and deadlines across properties
• Ability to quickly learn and adapt to property management and maintenance software and technology
• Strong written and verbal communication skills
• Openness to feedback and consistent communication with regional leadership and property teams
• Valid driver's license

5+ years of supervisory experience in multifamily residential, commercial, or hotel maintenance, including 2+ years in a multi-site or senior leadership capacity

Requirements

Key Responsibilities

Operational Oversight & Performance Management
• Oversee maintenance operations across assigned properties to ensure consistent execution of company standards
• Guide Maintenance Managers on work orders, preventative maintenance, inspections, and make-ready processes
• Monitor property performance, service levels, and response times to ensure operational excellence
• Ensure timely, cost-effective resolution of maintenance issues through site leadership teams
• Identify operational gaps and drive continuous improvement across the portfolio

Leadership & Team Development
• Manage and support Maintenance Managers across the assigned portfolio
• Recruit, train, coach, and evaluate maintenance leadership talent
• Drive accountability for performance, safety, and service standards
• Partner with Regional and Property Leadership to align operational priorities
• Develop team capability through ongoing coaching and technical/leadership development

Vendor & Financial Oversight
• Oversee vendor performance, contracts, and accountability standards
• Support budgeting, capital planning, and maintenance financial performance
• Ensure consistent procurement, inventory control, and materials management
• Approve and monitor larger-scale projects, change orders, and vendor execution

Compliance & Safety
• Ensure compliance with company policies, Fair Housing, and regulatory standards
• Oversee safety programs and reinforce OSHA compliance and company safety culture
• Support emergency response planning and after-hours escalation coverage
• Coordinate seasonal and emergency operational needs (e.g., snow removal, storm response)

Reporting & KPIs
• Track and report key maintenance KPIs, including work order performance, turnover times, and vendor efficiency
• Provide regular operational updates and performance reporting to Directors and Regional Leadership
• Identify trends, risks, and opportunities to improve portfolio performance
• Support data-driven operational and capital planning decisions

This is not intended to be a complete list of all duties and responsibilities; duties may change base

on business needs.

Technical Knowledge

Advanced expertise in oversight of:

o Various HVAC systems

o Plumbing systems including boilers and water heaters

o Electrical systems

o Appliances

o Building envelope and structural design

o Pool management (where applicable)

o Wastewater treatment systems (where applicable)

Development & Training
• Monthly safety training as part of Heatherwood's Safety Culture
• Ongoing leadership, management, and advanced technical development
• Training and support for EPA Universal, CPR, CPO, Standpipe certifications (S95, S12, S13) where applicable
• Access to online training resources
• Internal growth opportunities

Salary Description

$160,000/yr