Are you an accomplished learning experience designer ready to shape the future of data center learning through human-centered design, emerging technology, and data-driven innovation across AWS's global Data Center Communities?

Our Learning Experience Design team is seeking a Senior Learning Experience Designer who moves beyond traditional instructional design and leads collaborative design-thinking workshops to ideate and create class leading hybrid learning programs.

In this role you will act as a strategist, technologist, and empathetic designer, partnering with cross-functional teams to build workforce development experiences that combine eLearning, instructor-led training, performance support, mentoring, coaching, and communities of practice.

This position requires consistent collaboration with Senior Leaders in Data Center Operations and other teams to design and deliver impactful learning solutions. You will consult with technical subject-matter experts, leverage AI and emerging technologies, and apply data-driven iteration to produce learning experiences that drive measurable business outcomes.

We are looking for a professional who designs and delivers innovative learning solutions at scale. The ideal candidate will have proven mastery of instructional design models, human-centered design & facilitation, multimedia production, and AI. You must be able to manage multiple complex projects simultaneously, mentor fellow designers, and drive the future development roadmap. The ideal candidate demonstrates ownership of outcomes, thinks big about scalable solutions, dives deep into learning science and operational challenges, and maintains the highest standards while moving fast to meet business needs.

Key job responsibilities
• Design, develop, and deploy training materials aligned to a blended learning strategy including web-based, instructor-led training (ILT), remote ILT, hands-on practical, micro-learning, and performance support.
• Facilitate workshops and apply human-centered design principles (empathy mapping, learner personas, journey mapping, and iterative prototyping) to create intuitive, inclusive, and engaging learning experiences.
• Leverage generative and agentic AI for content creation, personalization, adaptive pathways, and rapid prototyping while critically evaluating outputs for accuracy, bias, and ethical standards.
• Produce polished multimedia learning assets: video scripting and editing, compelling presentations, infographics, and interactive modules using industry-standard authoring tools (Articulate 360/Rise, Adobe Creative Suite, Camtasia, Synthesia)
• Use learning analytics, engagement metrics, completion rates, performance data, and ROI measurement to iterate on designs, identify gaps, optimize experiences, and demonstrate business value.
• Conduct needs analysis, performance gap analysis, and job-task analysis with stakeholders and SMEs to ensure solutions address real business problems.
• Lead complex cross-functional projects with stakeholder management in matrixed environments, mentoring junior designers and raising the quality bar for design standards.
• Design for scalability and longevity: create modular, evergreen learning architectures that adapt to evolving business needs across multiple geographies and languages.
• Partner with cross-functional teams to solve business problems with a focus on understanding root causes and driving forward-looking learning solutions.
• Communicate at all levels, including senior leadership across Global Data Center Operations and Data Center Communities.

A day in the life

Your day may begin reviewing learning analytics dashboards and iterating on a recently launched module based on completion and performance data. You'll spend time in strategic discussions with senior leaders from Data Center Operations and Customer Success teams to understand emerging capability gaps and translate them into a learning roadmap. Mid-morning might find you facilitating a design thinking workshop with subject-matter experts, empathy mapping the learner journey . After lunch, you'll prototype an adaptive learning experience leveraging AI-generated content, critically evaluating outputs for accuracy and bias before handing off to production. Your afternoon could involve scripting a video walkthrough for a complex technical procedure, reviewing a junior designer's storyboard, or collaborating with multimedia specialists on an immersive simulation. Throughout the day, you're balancing strategic thinking with hands-on craft-ensuring that every learning experience you ship is measurable, scalable, inclusive, and genuinely moves the needle on workforce capability.

About the team

AWS Data Center Learning's mission is to develop the best data center workforce on Earth. The organization is responsible for providing training, certification, and career development pathways to all new and existing AWS data center employees worldwide. Our team is constantly looking to optimize the experience and provide our operations teams with a work-ready workforce.

BASIC QUALIFICATIONS

- 5+ years of with Learning & Development and course facilitation experience

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

- Experience using eLearning development tools such as Articulate Storyline, Rise, Camtasia, Adobe Photoshop, Adobe Illustrator, Adobe Premier Pro, Vyond, and Captivate and other video editing and graphic design software

- Experience in training, performance management and coaching/mentoring

- Experience with predictive and preventative maintenance, repair, troubleshooting, and diagnostics on material handling equipment (MHE) and automated conveyor systems

- Experience using data analytics to drive learning strategy and demonstrate business impact

- Bachelor's degree or equivalent in Instructional Design, Educational Technology, Technical Training, Design, or a related field

- Experience leading training strategy initiatives across large-scale operations and working cross-functionally at senior levels

- Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage

PREFERRED QUALIFICATIONS

- Master's degree or equivalent in Education, Instructional Design, or a related field

- Experience mentoring trainers, using data analytics for training effectiveness measurement, and leading change management initiatives

- Experience in a data center or other critical environment, or experience in data center engineering or operations

- Experience designing for accessibility and inclusivity

- 6+ years of user experience designer, interaction designer, information architect, or similar design-related role experience

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Herndon - 138,300.00 - 187,100.00 USD annually

USA, WA, Seattle - 138,300.00 - 187,100.00 USD annually