Role Summary

The Sr. Lead, Service Aftermarket Revenue Strategy role is a central connector across teams, bringing the organization, coordination, and prioritization needed to keep many moving pieces aligned toward the same outcome. This is an individual contributor role: you'll need to flex comfortably between enabling others and diving into the work directly, acting with urgency for progress against the objective either way. Oftentimes, execution sits with cross-functional teams, so the ability to influence outcomes without direct authority is critical.

The role is two-fold:

• Oversee the big picture strategy of the Service aftermarket revenue (~80% of the role):
  • Drive and own the tools for tracking revenue progress in aggregate to steer the multi-year direction.
  • Enable and support cross-functional initiative owners through reviews or analyses to ensure consistency of rigor and approach.
  • Own or help incubate early-stage revenue initiatives while a formal business owner is being identified.
• Provide general leadership support across the broader Service Strategy & Business Insights organization (~20% of the role).

Responsibilities

Overseeing Service Aftermarket Revenue (~80%)

• Stand-Up & Multi-Year Strategy
• Develop and steer the multi-year revenue strategy.
• Develop and own aggregate reporting across the portfolio of revenue initiatives, end-to-end from business case development through execution.
• Partner with Finance to track revenue progress against forecast and targets.
• Use AI to rapidly stand up dashboards, trackers, and reporting, freeing time for strategy over manual upkeep.
• Turn complex financial and operational data into clear, structured narratives and dashboards for leadership visibility and reviews.

Enabling Cross-Functional Initiative Owners

• Partner with initiative owners across Field Service, Service Programs, Finance, and Commercial Technology, building trust and alignment without formal authority.
• Hold reviews with initiative owners to pressure test business cases, ensuring consistency of rigor and approach through feedback.
• Advocate at the cross-Service level to unblock dependencies and remove friction, serving as the escalation point for complex issues and resolving them with urgency.
• Apply first-principles thinking to challenge legacy assumptions and resolve bottlenecks.

Owning or Incubating Early-Stage Initiatives

• When needed, push through ambiguity to directly own or incubate early-stage business cases or initiatives before a formal owner is identified.

Providing General Leadership Support across the Service Strategy & Business Insights organization (~20%)

• Ensure cross-team coordination and readiness for team meetings, executive reviews, business reviews.
• Provide ad hoc analysis and thought partnership to the leader of the Service Strategy & Business Insights team.

Qualifications

• 7-10 years in program leadership, corporate strategy, consulting, or business operations, including 5+ years supporting executive decision-making; vehicle service or automotive aftermarket experience preferred.
• Bachelor's degree in Business, Finance, Strategy, Economics, or a related field; MBA preferred.
• Strong business acumen, with demonstrated proficiency in P&L levers and business case modeling.
• Proven ability to influence without direct authority across cross-functional teams.
• Comfortable using AI tools to rapidly build trackers, dashboards, and reporting (a technical or coding background is not required, though it's a bonus).
• Proficient in Google Workspace (Sheets, Slides).
• The majority of working hours should align with Pacific Time, with flexibility to support cross-functional team members across other US time zones as needed.
• Ability to stand, sit, or walk for 8-10 hours per day.
• Required to communicate using phone and/or e-mail.
• Ability to view, read, and interpret documents.
• Ability to perform all duties in an office environment that may contain ambient noise and temperature fluctuations.

Pay Disclosure

The salary range for this role is $191,600 to $239,500 for Palo Alto, CA and $176,200 to $220,300 for Irvine, CA based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate may be eligible for annual performance bonus and equity awards.

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Plan if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). This job is not expected to be closed any sooner than August 28, 2026.