The primary function of this role will be to analyse and optimize technical systems, primarily JD Edwards and associated integrations, support end-users, and work closely with cross-functional teams implementing business process improvements within the ERP. Responsibilities include business analysis and design, in addition to writing comprehensive design documentation, functional specifications and presenting these to business stakeholders. Other core functions include troubleshooting issues, system and integration testing of enhancements, implementing enhancements, configuring system settings, and developing cost-effective solutions.
Main responsibilities:
- Customer service, advance pricing, advance warehousing, transportation, EDI integrations and integrations with 3rd party applications.
- Collaborating with cross-functional teams to ensure efficient sales and distribution operations (Order to Cash, Procure to Pay).
- Configuring and maintaining JDE modules related to Sales and Distribution, such as sales order process setup with and without advance warehousing using RF GEN type of solution, advance pricing, transportation, inventory management, cycle count, product costing etc.
- Troubleshooting and resolving issues related to sales and distribution processes within the JDE system.
- Setting up the Distribution and Manufacturing Automatic Accounting Instructions (DMAAI)
- Providing training and support to end-users on JDE Sales and Distribution functionalities.
- Analyzing data and generating reports to monitor key performance indicators and identify areas for improvement.
- Participating in system upgrades, tools upgrades and enhancements related to JDE Sales and distribution modules.
- Staying updated on industry best practices and trends in manufacturing technology to optimize JDE system usage.
- Provide support for primary-use applications and functional areas within the Business Solutions team.
- Serve as the primary Subject Matter Expert for your assigned business functions, such as Sales Order Processing, Transportation, Advanced Warehousing, Maintenance, Manufacturing, Purchase Order Processing, Master Data Management, or Supply Chain/Inventory Management.
- Continuously develop and enhance your knowledge of business functions to stay current with industry trends and best practices.
- Participate in analyzing and designing system solutions. Provide guidance to development teams using a standard SDLC model from Concept through
- Analysis/Requirements, Development, Quality Assurance, Implementation, and Decommission.
- Assess the impact of proposed solutions on the business. Develop use cases to explain and demonstrate business requirements/specifications to the IT team and contribute a business perspective during design reviews.
- Apply ITIL-type methodologies to manage functional and technical issues.
- Handle incident management, assist in technical investigations to identify root causes, and create mitigation plans for user processes.
- Analyze and recommend improvements to business processes and technology. Design and execute training for customers, help desk personnel, and system developers on new and existing processes.
- Manage issue resolution with appropriate urgency, negotiating and resolving conflicts with customers, helpdesk personnel, and developers.
- Escalate issues to management and senior leadership as needed.
- Independently manage small projects, leading application, infrastructure, and business resources using the SDLC model.
- Develop and maintain strong relationships with business and technical partners, as well as customers, to enhance system efficiency and IT support.
- Be prepared for both domestic and international travel as required (less than15%).
- Perform other projects or duties as assigned.
