Where is the work:
On-Site (5 days)

What's in it for you:
The Senior IT Support Partner delivers high-impact IT Tier III support for Trane Technologies employees, helping maintain and enhance the technology experience across computers, tablets, mobile devices, printers, handheld scanners, applications, and other end-user tools. This role combines hands-on technical support, asset lifecycle management, incident resolution, and project deployment support with a strong focus on customer satisfaction, continuous improvement, and ServiceNow-driven service delivery. The ideal candidate is a skilled problem solver and trusted partner who can work independently, coach peers, support enterprise initiatives, and help drive efficient, standardized IT operations.

What you will do:

• Employee client support: computers, tablets, mobile devices, printers, handheld scanners and peripherals
• Maintain client hardware lifecycle and asset management activities
• Provide Level 2 and 3 support
• Provide partnership and support for IT related projects
• Complete minor and major incident management
• Support application and emerging technology deployment support
• Fulfill hardware and software requests
• Provide employee training related to employee used hardware and IT processes
• Partner with teams on providing continuous improvement, MDI and lean thinking to IT processes, tools and services
• Coaches and trains peer IT Service Operations Specialists
• Key stakeholder in Lean activities
• Participates in enterprise root cause analysis and solutioning
• Engaged in IT Subject Matter Expert activities
• Lead team deployments, data collection or upgrade activities
• Create, maintain, and adhere to standard work.
• Support will be provided as during normal business hours, as well as occasional after-hours support

What you will bring:

• Bachelor's or Associate degree in a related IT technical field required.
• 10+ years of IT experience providing technical customer support including troubleshooting computer hardware and software.
• Experience with Windows 10 or Windows 11, Office Suite, Intune, Active Directory, and Autopilot required.
• Ability to demonstrate outstanding customer service skills required.
• Experience with PowerShell and Delinea preferred.
• Ability to diagnose and troubleshoot client devices including computers, tablets, mobile devices, printers, handheld scanners, applications and other employee-based technologies.
• Ability to demonstrate strong remote troubleshooting support skills.
• Experience using the ServiceNow platform.

Annual Base Salary Range or Hourly Base Pay Range:
$72,611.66 - $101,394.99
Compensation Type:
Exception Hourly
Incentive Eligible:
No
Sales Commission Eligible:
No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Barraging Agreements and local/state regulations.

Safety Sensitive Role:
No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.