We are seeking a highly motivated and detail-oriented Senior Analyst, Information Technology Operations Management to support the execution and continuous improvement of Information Technology operational processes across Research and Preclinical Development Information Technology (R&pD-IT). This role will ensure reliable service delivery, operational stability, and compliance with enterprise policies and regulatory requirements.
The Senior Analyst will act as a key liaison between operational teams, engineering, and Information Security/GRC functions, translating enterprise standards into consistent, audit-ready execution. The ideal candidate will bring strong operational expertise, analytical capabilities, and a proactive mindset to improve processes, enhance system reliability, and support a regulated Information Technology environment.
Where: Based at our Tarrytown, NY location
Where: 4 days onsite per week required
Information Technology Operations Execution
- Execute core Information Technology operational processes including system maintenance, patching, monitoring, asset lifecycle management, and service request fulfillment
- Ensure adherence to standard operating procedures (SOPs) and operational runbooks
- Support high availability and reliability of infrastructure and applications
Controls, Compliance & Audit Readiness
- Execute and monitor operational controls related to system access, asset management, and security compliance
- Maintain audit-ready documentation and evidence for audits
- Identify control gaps and partner on remediation
Process Improvement & Optimization
- Analyze workflows for inefficiencies and opportunities for automation
- Drive continuous improvement initiatives
- Contribute to SOP development and updates
Cross-functional Coordination
- Collaborate with Information Technology, engineering, security, and business teams
- Support shared ownership models and improve handoffs
- Work with vendors for service delivery
Operational Analytics & Reporting
- Track and report key operational metrics (SLAs, uptime, compliance)
- Perform root cause analysis for incidents
- Provide insights for improvement
End-User Support & Communication
- Support issue resolution and communications
- Assist with training and documentation
This role requires: - 5+ years in Information Technology operations or service delivery roles
- Bachelor's degree in Information Technology or related field
- Experience in regulated environments (GxP preferred)
- Experience in LabIT environments
Technical Skills
- Experience with ServiceNow or similar tools
- Familiarity with monitoring and endpoint tools
- Experience with reporting and analytics
- Basic automation/scripting knowledge preferred
General
- Strong understanding of Information Technology operations processes (incident, problem, change, asset)
- Ability to manage multiple priorities
- Strong communication and analytical skills
- Detail-oriented with focus on compliance
Domain Knowledge
- Information Technology operations lifecycle understanding
- Operational controls and compliance awareness
- ITIL familiarity
- Asset and endpoint management knowledge
- Incident and problem management experience
Required Licenses & Certificates:
- (Optional: ITIL preferred)
Salary Range (annually)$83,800.00 - $136,800.00
