OverviewWaters is seeking a highly motivated Senior Solutions Consultant, waters_connect to serve as the North American software expert for the on-premises waters_connect laboratory platform for LC and LC-MS applications.
This customer-facing presales role partners with Territory Account Managers, Mass Spectrometry Specialists, Informatics Sales Specialists (ISS), Product Management, and Professional Services to support waters_connect opportunities from evaluation through close. The successful candidate will provide software demonstrations, technical consultation, and expertise in waters_connect capabilities, deployment options, upgrades, compliance requirements, and expansion opportunities across LC and LC-MS workflows.
As a trusted advisor to both customers and commercial teams, this individual will help navigate complex waters_connect software discussions, build confidence in the waters_connect platform and its applications, and serve as a keyliaison between Product Management and the field.
This role is focused exclusively on presales activities and does not include responsibility for implementation, training, troubleshooting, or post-sales support.
This position supports customers and commercial teams across the United States and Canada.ResponsibilitiesKey Responsibilities- Serve as the primary subject matter expert for the waters_connect laboratory software platform for LC and LC-MS applications, supporting commercial teams across the United States and Canada.
- Support waters_connect software opportunities from evaluation through opportunity closure.
- Participate in customer discovery discussions to understand workflow, business, and technical requirements.
- Provide guidance on waters_connect capabilities, deployment options, configuration requirements, licensing considerations, upgrade paths, and software expansion opportunities.
- Support technical discussions involving compliance, validation, data management, and administration considerations.
- Assist commercial teams in positioning waters_connect and addressing competitive software discussions.
Demonstrations & Solution Consultation- Deliver tailored waters_connect demonstrations aligned with customer workflows, challenges, and business objectives.
- Translate software capabilities into scientific, operational, compliance, and business value.
- Serve as a trusted resource for customer questions throughout the evaluation process.
- Support solution scoping, software configuration, and quoting activities.
Product & Field Alignment- Serve as a liaison between waters_connect Product Management and the field organization.
- Communicate product updates, new features, release information, and best practices to commercial teams.
- Gather and communicate Voice of Customer feedback, market trends, and enhancement requests.
- Collaborate with Sales, ISS, Marketing, Product Management, and Professional Services to support successful waters_connect software opportunities.
QualificationsRequired- Bachelor's degree in a scientific, technical, or related discipline.
- 5+ years of experience in laboratory software, analytical instrumentation, mass spectrometry, laboratory informatics, scientific applications, or related technologies.
- Customer-facing experience in presales, applications, technical sales, or solution consulting roles.
- Strong presentation, communication, and problem-solving skills.
- Ability to explain complex technical concepts to scientific, technical, and business audiences.
- Experience with waters_connect required; experience with UNIFI strongly preferred.
- Understanding of LC and LC-MS workflows and laboratory operations.
- Ability to travel extensively throughout the United States and Canada (50-75%).
Preferred- Experience with MassLynx, TargetLynx, or related scientific software platforms.
- Familiarity with regulated laboratory environments and compliance requirements.
- Knowledge of software deployment, upgrades, validation, data integrity, and laboratory informatics concepts.
Key WordsLaboratory Informatics software
Technical presales
Software Solution Consultant
waters_connect
UNIFI
LC
LC-MS
Mass Spectrometry
Solution Consulting
Engineering Sales
