***No agencies or 3rd party Recruiters please. Thank you!***Who we are looking for:The Senior HR Generalist serves as the primary, on-the-ground HR resource for Cornerstone Capital
Bank's Colorado-based servicing/contact center environment, and acts as the main liaison between the
contact center and Corporate HR. This role is grounded in Colorado employment law and delivers handson
support across wage & hour compliance, compensation compliance, benefits administration, leave
coordination, PTO administration, and employee relations. The Senior HR Generalist ensures consistent,
compliant, and locally responsive HR practices across the servicing population.
- Location: Englewood, CO
- Compensation: $90-110K
Key Responsibilities:- Serve as the primary HR liaison between the contact center/servicing operation and Corporate HR, ensuring consistent communication, alignment, and escalation of issues.
- Provide expert, day-to-day guidance on Colorado employment law, including wage & hour requirements, meal/rest break rules, paid leave laws (e.g., Healthy Families and Workplaces Act), and other state-specific mandates.
- Administer and monitor wage & hour compliance for hourly/non-exempt contact center staff, including timekeeping accuracy, overtime calculations, and off-the-clock work prevention.
- Coordinate all forms of leave (FMLA, Colorado FAMLI, ADA accommodation requests, personal leave, and company-specific leave programs) from intake through return-to-work, in coordination with the Benefits Analyst.
- Administer PTO programs, including accrual tracking, requests, balances, and policy interpretation for the servicing population.
- Support benefits administration for the contact center population, including enrollment support, qualifying life event processing, and employee inquiries; partner with Corporate Benefits on escalations.
- Provide guidance and coaching to contact center leaders on employee relations matters, performance management, documentation, corrective action, attendance issues, and conflict resolution.
- Conduct workplace investigations and recommend appropriate resolutions.
- Promote a positive, respectful, and inclusive work environment, and develop engagement initiatives that improve employee satisfaction and retention.
- Partner with Talent Acquisition to support high-volume recruiting efforts, including participating in interviews for key contact center positions.
- Coordinate and facilitate new hire onboarding and orientation, ensuring a positive experience and successful integration into the organization.
- Maintain current knowledge of Colorado and federal employment law changes, ensuring compliance with federal, state, and local requirements, and translating updates into practical guidance for site leadership.
- Ensure consistent application of corporate HR policy at the local level, assisting with policy interpretation and implementation while flagging where local practice requires adaptation to Colorado-specific requirements.
- Maintain accurate, audit-ready employee records and HR documentation for leave, PTO, wage & hour, and employee relations matters.
- Represent Corporate HR's presence on-site, building trust and accessibility with contact center employees and supervisors.
- Partner with Payroll, Compensation, Benefits, and Onboarding to resolve employee questions and issues, elevating complex matters as needed.
What you'll need to be successful:- This position requires a Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent combination of education and experience).
- This position requires SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
- This position requires 5-7 years of Human Resources Generalist experience with demonstrated depth in Colorado employment law, wage & hour compliance, benefits administration, and leave/PTO coordination.
- This position requires a minimum of 2 years supporting a contact center, call center, customer service, or high-volume operations environment.
- This position preferers banking experience, though it is not required
- Strong understanding of contact center operations and workforce challenges.
- Strong knowledge of employment laws and HR best practices.
- Experience handling employee relations investigations and performance management.
- Experience supporting high-volume recruiting and onboarding.
- Excellent interpersonal, communication, and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving and conflict resolution skills.
- Working knowledge of FMLA, ADA, Colorado FAMLI, and other applicable state and federal leave laws.
- Demonstrated experience managing employee relations matters, including investigations and corrective action processes.
- Strong interpersonal and communication skills, with the ability to serve as a trusted, visible HR presence for both employees and leadership.
- Proficiency with HRIS and timekeeping systems; UKG experience a plus.
- Ability to work 100% on-site in a Colorado servicing/contact center location.
What we offer:Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, , Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department.
What to do next: If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.
