You'll partner directly with two distinct yet complementary AWS organizations:
Cloud Sales Center (CSC) is a high-velocity, digital-first go-to-market organization that drives customer acquisition and revenue growth at scale. Operating through an inside sales model, the CSC leverages tight collaboration across Inside Sales, Demand Generation, Solutions Architects, Partner Sales, and Sales Strategy teams. The CSC is both a talent destination and engine for AWS, with a strong focus on developing and progressing early career talent through a standardized talent program and increasingly AI-driven capabilities.
Global Deal Strategy and Programs (GDSP) is responsible for the AWS Private Pricing Program, offering customers commercial benefits in exchange for multi-year spend commitments. GDSP comprises two closely linked teams: **Private Pricing Programs & Experiences (3PX)**, which manages the end-to-end private pricing experience for internal and external customers, and **Strategic Customer Engagements (SCE)**, a specialized global deal team that partners with the field on deal strategy, structuring, and negotiations for transformational, large, and complex opportunities. SCE includes specialist teams in Transformation Strategy & Solutions, Cloud Intelligence, Cloud Economics, and Go-to-Market.
Every initiative you lead has direct impact on the success of these sales and strategy teams - and on the customers they serve.
Key job responsibilities
Organizational Effectiveness
- Leverage knowledge of the business, global landscape, and trends to tailor people-focused solutions that drive business outcomes
- Interpret key people metrics and trends, utilizing mechanisms to inspect and monitor risks
- Design, recommend, and implement effective organizational structures that align with business strategy, strengthen culture, and enable inclusive decision-making
- Partner with senior leaders to build customer-centric organizations that foster agility and empower frontline decision-making
Senior Leader & Leadership Team Effectiveness
- Assess both long-term and immediate senior leader talent needs to achieve business goals
- Develop strategies to build required senior leader skills and establish inclusive talent pipelines
- Coach and advise individual leaders and leadership teams on improving management abilities, addressing business challenges, and strengthening culture
- Challenge senior leaders when necessary to break mental models on ways of working, biases, structure, and talent decisions
Change Management
- Use listening mechanisms to identify trends, risks, and hotspots to inform change plans and maximize employee experience
- Drive effective change environments by leveraging multiple perspectives and inclusive communication strategies
- Influence and coach senior leaders as they build their teams' ability to navigate organizational changes
- Monitor and evaluate implemented changes to assess effectiveness and durability
Talent Planning
- Build long-term inclusive workforce plans aligned with CSC and GDSP business objectives
- Coach and support senior leaders in executing workforce plans and making resource allocation decisions
- Anticipate industry trends and talent needs, determining gaps in current and future capabilities
- Create talent goals and cadence with the Senior Leadership team, including OLR and succession planning processes
- Partner with talent acquisition to maintain early career talent pipelines
Employee Relations & Operations
- Address employee relations issues with fairness, discretion, and sound judgment
- Support performance and compensation management with consistent, fair application across the organization
- Collaborate with central HR, site, and international HR partners on people priorities
Travel required: 10-15%
Key Competencies
Influence Without Authority
- Effectively influence senior leaders and peers without direct authority
- Build credibility through expertise and trusted relationships
- Persuade stakeholders using data-backed recommendations and compelling narratives
Dealing with Ambiguity
- Thrive in environments with incomplete information and competing priorities
- Navigate complex situations with multiple stakeholders during periods of significant organizational change
Gen AI Fluency
- Explore new GenAI tools, consider ethics, and measure effectiveness
- Apply security measures while experimenting with GenAI to improve work processes
- Combine AI with human expertise while maintaining transparency and accountability
High Judgment
- Make high-velocity decisions independently with limited guidance
- Exercise sound judgment in sensitive situations involving people and organizational issues
- Know when to escalate versus resolve independently
Problem Solving & Scenario Planning
- Anticipate challenges before they arise and develop proactive solutions
- Create multiple future scenarios to prepare for various business outcomes
- Apply creative thinking to solve complex organizational problems
A day in the life
Your day blends strategic planning, leadership coaching, and hands-on problem-solving. You'll engage with senior leaders, analyze workforce trends, and design initiatives that transform how we support and develop our talented professionals - all while keeping the employee experience at the center.
BASIC QUALIFICATIONS
- Bachelor's degree or above in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field
- 7+ years of HR specialist, HR generalist (e.g., HR Business Partner or HR Partner), HR manager, or HR program experience
- Experience influencing senior leaders/stakeholders
- Experience using data and metrics to drive improvements
- Experience working with global teams, driving organizational change initiatives, and developing talent management plans for a global organization
PREFERRED QUALIFICATIONS
- Bachelor's degree or above in Human Resources Management, Business Administration or a related field
- Experience rapidly growing an organization and attracting, hiring, and maintaining top talent
- Experience leading organizational change initiatives across multiple locations
- 10+ years of leadership work as an HR generalist, preferably in a high tech environment experience
- Experience working in a customer-facing environment
- Bachelor's degree, or experience coaching senior leaders and managers with strong talent assessment skills
- PHR, GPHR, or SPHR, or 4+ years of using case management system, reviewing cases, determining appropriate processes and policies that apply to a specific situation, and resolving a case or establishing/executing a case management plan experience
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 130,000.00 - 175,900.00 USD annually
