Qualifications

• BS in Mechanical Engineering or equivalent degree
• 8-10 years of hands-on product application experience in field support, application engineering, or quality engineering
• Knowledge of material types, particularly grades of steel and alloys
• Ability to manage complex technical issues with minimal supervision
• Deep understanding of root cause analysis methodologies (e.g., 8D, Fishbone, 5 Whys)
• Strong technical writing skills for documentation and reporting

Responsibilities

• Lead end-to-end investigations of field issues from intake to resolution
• Replicate field failure modes in controlled environments to identify root causes
• Collaborate with Product Engineering and R&D to validate and implement permanent solutions
• Manage customer complaint documentation ensuring traceability and accuracy
• Conduct formal root cause analyses using industry-standard methodologies
• Drive corrective and preventive actions while communicating with customers and internal teams
• Develop scalable processes that acknowledge field variability and provide product improvement feedback

Benefits

• High visibility role with impact on customer success and company reputation
• Opportunity for hands-on problem solving and technical leadership
• Collaboration with diverse teams including engineering and product development
• Mentorship opportunity for junior engineers through case management
• Work in a dynamic environment handling real-world challenges