Sr. Engineer TECHM-JOB-24867
Location: Wayne, NJ
Skill: Windows Administration
Desktop/Laptop Hardware related troubleshooting Create, test and develop current Workstation images. o Prepare and configured new laptops/workstations specifications as assigned o End User Computing (EUC) Device Refresh as part of BAU ( any bulk refresh will be treated as separate project activity) o Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services o Provide onsite PC repair, virus and spyware remediation, maintenance/rejuvenation, data recovery, networking and upgrades. o Windows upgradations through SCCM agent. o OS and application installation: Windows migrations and deployment of customized images using SCCM o Troubleshoot for Windows and have good working knowledge of Office products; provide printer/fax support o Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices o Analyzed and diagnosed DNS/DHCP/VPN and other networking issues o End user issues related to network, IP config, windows troubleshooting o Actively worked with hardware and software vendors to resolve client issues in a timely manner o Active Directory, folder access and Group Policy administration, hardware configuration. User Support for VPN, MS Office, applications. o Installation of printers, Configuring conference room facilities o IP Phone installation, troubleshooting o O365 configuration, troubleshooting o Other aspects related to End user computing o Deskside Support o Spares management o Installs, moves, adds, changes of hardware and software packages (IMAC);Hardware life cycle management o Security compliance o Populate Knowledge Management system with resolutions and workarounds o Act as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpoints o Enterprise Mobility Management administration enrollment and management of mobile devices. Adept knowledge on Airwatch ¿ intelligent hub/MDM/ intune / azure o Fault diagnosis / troubleshooting o Maintain the Service Now queue of an average of 5 20 tickets per day, resolved Level 1 2 support issues o Ensure swift ticket resolution and escalate issues to Level 3 technician as necessary o Adept knowledge on Software Center(SWC) and ServiceNow o Knowledge of Okta and its usage.