REQUIRED QUALIFICATIONS:- 5+ years of experience in Site Reliability Engineering, Platform Engineering, or related roles supporting production systems
- Strong experience with Kubernetes-based platforms; OpenShift experience preferred
- Proven experience designing and operating distributed systems at scale
- Experience implementing monitoring, alerting, and incident response practices
- Strong scripting or programming skills (Python, Go, or similar) with a focus on automation
- Experience with CI/CD pipelines and GitOps workflows (GitHub, Jenkins, or similar)
- Experience with observability tooling (Prometheus, Grafana, ThousandEyes, or similar)
- Strong Linux and troubleshooting skills across complex systems
- Excellent communication skills with the ability to collaborate across technical and non-technical teams
PREFERRED QUALIFICATIONS:- Experience supporting internal developer platforms or platform engineering organizations
- Familiarity with shared services such as databases, messaging systems, and caching layers (MongoDB, PostgreSQL, Redis, RabbitMQ)
- Experience implementing SLOs and error budget frameworks
- Exposure to service mesh, traffic management, or advanced Kubernetes networking
- Experience mentoring engineers and influencing technical decision-making
Preferred Location: MOCertain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $108,400 to $135,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
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PLEASE NOTE: This position requires permanent U.S. work authorization. Candidates requiring current or future visa sponsorship, including those on OPT, CPT or H1, are not eligible for this role. This role is not open for staffing partners or corp-to-corp candidates.RESPONSIBILITIES:- Improve platform availability, latency, and scalability across Kubernetes and supporting services, establishing and evolving reliability standards across shared platform capabilities, and measuring outage impact as a health signal to track progress in preventing, detecting, and recovering from failures
- Design and implement monitoring, alerting, and observability frameworks across platform services, standardizing telemetry (metrics, logs, traces) for consistent visibility across environments, and proactively identifying risks and performance bottlenecks before they impact users
- Lead triage and resolution of platform-related incidents, driving root cause analysis, long-term fixes, and blameless postmortem practices
- Collaborate with Support Engineers on the incident queue to surface recurring failure patterns, develop long-term remediation plans, reduce operational toil through automation, and drive sustainable resolution of systemic issues
- Design and build automation to reduce manual intervention, improve incident response and recovery time, and enable self-healing platform behaviors; develop reusable tools, runbooks, and operational patterns that scale across teams
- Collaborate with INFOPS Engineering and the Support Automation team to hand off support work where appropriate
- Partner with internal customers, application teams, and platform/DevOps engineering functions to deliver scalable, repeatable solutions, address shared reliability challenges, and promote a culture of operational excellence and continuous improvement
