Serves as a primary technical resource and subject-matter expert supporting the Unified Endpoint Management (UEM) environment. This role configures, maintains, and troubleshoots WorkSpace One, Microsoft Intune, and/or Jamf, develops automation scripts, supports mobile and workstation endpoints, and collaborates with multiple organizations to manage the full lifecycle of endpoint devices. Position requires on-site support. Responsibilities may include, but are not limited to: • Configure and maintain WorkSpace One, Intune, and/or Jamf device management platforms. • Troubleshoot UEM-related issues, including compliance, enrollment, policy failures, and device connectivity. • Develop, write, and maintain PowerShell scripts to automate system management, deployments, data exports, and reporting. • Create knowledge and technical documentation for Tier I, II, and III teams. • Provide mobile device, hardware, and software installation support. • Assist in developing user documentation and installation procedures. • Serve as an escalation point for complex endpoint issues requiring advanced technical expertise. • Work closely with the engineering teams to support ongoing UEM modernization initiatives. • Support IT projects, including zero-touch deployment workflows, ABM token renewals, OS upgrade readiness, and device lifecycle strategy. • Interact professionally with personnel during high-visibility or emergency support scenarios. Required Experience BS in IT or related field (preferred) and a minimum of five years of related experience. Formal technical training, certifications, and/or additional experience may be substituted for the degree preference. • Specific required experience: ° 5+ years of experience with WorkSpace One, Microsoft Intune, and/or Jamf. ° 3-5 years of experience with patch management processes. ° 2 years of experience writing and leveraging PowerShell automation. ° 3+ years of experience with BMC Remedy (Incident/Change/Knowledge) or similar ITSM tools such as ServiceNow. • Experience supporting large enterprise deployments, zero-touch workflows, and mobile security compliance. • Extensive knowledge and hands-on expertise with WorkSpace One, Microsoft Intune, and/or Jamf. • PowerShell scripting proficiency (automation, compliance reporting, bulk management). • Strong technical analysis and advanced troubleshooting capability. • Strong business/systems analysis skills when working with users to capture requirements. • ITSM platform system experience required (BMC or ServiceNow). Qualifications: • Must obtain an agency public trust suitability determination prior to start date • Must have excellent verbal and written communication and stakeholder-facing skills. • Must be able to lift up to 50 pounds • Must be able to work independently and within a multi-disciplinary team in a fast-paced environment. • Must maintain a high level of customer service for all support interactions. • Must have the ability to meet demanding deadlines in a fast-paced technology environment • Experience supporting a complex Federal agency enterprise is a plus. • Relevant certifications such as WorkSpace One, Microsoft Intune/M365, Microsoft Endpoint Administration, and Jamf 200/300 are preferred, but not required. Salary: 140-155k