About this role:The broader team seeks to:
- Develop and execute programs in support of our key priorities; partner across the NCVI wheel to ensure all functions are aligned with and supporting the GBS teams
- Provide analytics and data that enables leaders to manage and grow their businesses and drive overall productivity improvements
- Accelerate growth and retention of our largest accounts
- Drive key pipeline and retention activities for BDs and AEs; build the GBS salesforce of the future
Our team is highly collaborative, working across Gartner Sales, Service, Product, and Research and Advisory.
The Sales Operations Sr Director is a key member of the team contributing to the development, execution and management of programs and partnering across a broad range of internal stakeholders and partners.
What you'll do:- Lead initiatives and identify opportunities to increase and accelerate growth and retention of the GBS business.
- Drive execution with Sales teams by using proven sales practices (the "HOW" to do it).
- Collaborate across Sales Technology, GBS Communications, Sales L&D, Marketing, Product, Research and Advisory, to bring these solutions to our sales teams in a coordinated way.
- Work closely with Continental Ops, Sales Leaders and Service/Delivery teams to drive execution of these solutions and programs as well as monitor to determine ongoing effectiveness.
- As needed, lead the production and delivery of operational and planning presentations to senior business leaders to effectively link identified best practices with business strategy (quarterly GBS Ops reviews, monthly GLT discussions).
- Cultivate strong and mutually respectful relationships across the organization and partner with GBS' leadership to solve problems and identify business improvement opportunities.
- Provide guidance regional management teams to ensure operational consistency and share best practices in driving growth, retention, and GBS upgrades to new products.
- Support Long Range Plan (LRP) and related pilots' execution on an as-needed basis.
- Operate as an extension of GBS sales to represent the nuanced needs of our portfolio business.
What you'll need:- Strong relationship-building skills: Able to effectively partner with multiple teams and leaders to influence in a matrixed environment.
- Proven ability to understand business initiatives and challenges, and to recommend business solutions using fact-based analytics.
- Excellent written and verbal communication skills; ability to create and deliver effective presentations and updates for use by multiple levels of staff, up to and including the executive level.
- Excellent organizational skills with the ability to manage multiple work streams and large amounts of detail simultaneously.
- Program management experience: Ability to organize and track complex projects, keep self and others on track and identify emerging issues.
- Curiosity: Interest in understanding complex problems to identify underlying drivers and surface interesting new approaches that can scale.
- Ability to identify opportunities to simplify the seller experience by contextualizing key messages and connecting dots on common themes across NCVI partnerships.
- Proficient with Excel and PowerPoint.
- 12+ years of professional experience in a role or roles requiring the aforementioned skills.
What you will get: - Competitive salary, generous paid time off policy, charity match program Medical, Dental & Vision Plans, Parental Leave, Employee Assistance
- Collaborative, team-oriented culture that embraces diversity
- Professional development and unlimited growth opportunities
#LI-AS14 #GSSO
Job Requisition ID:111189
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