Sr Director, Outreach & Provider Relations

Nemours Children's Health • $130K — $180K *
Wilmington, DE 19805In-Person
Healthcare
8 - 10 years of experience
5 days ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in healthcare administration, business, marketing, or related field required; Master's degree preferred.
  • 8-10 years of experience in provider relations, physician outreach, healthcare strategy, or business development, ideally in pediatric or academic medical settings.
  • 5 years of people leadership experience managing teams, particularly in field-based or matrix structures.
  • Proven success in initiating and implementing outreach strategies that boost referral volume and strengthen provider engagement.
  • Familiarity with pediatric specialty service lines like orthopedics and cardiology is beneficial.
  • Knowledge of referral dynamics, physician practice operations, and healthcare compliance is preferred.

Responsibilities

  • Develop and implement a comprehensive outreach and provider relations strategy to support growth and access goals.
  • Set objectives and performance metrics to evaluate outreach effectiveness and referral trends.
  • Oversee and mentor Physician Liaisons to ensure successful outreach initiatives.
  • Manage Outreach Coordinators to align outreach with service line objectives.
  • Build and nurture relationships with community physicians and health systems to improve referral processes.
  • Collaborate with various teams to harmonize outreach efforts with organizational goals.
  • Analyze data to enhance referral management and prepare reports for executive leadership.

Benefits

  • Opportunities for professional development and continuing education.
  • Collaborative work environment with cross-functional teams.
  • Access to innovative pediatric care practices.
  • A chance to lead initiatives that directly impact community health and well-being.
  • Support in achieving a better work-life balance through flexible work arrangements.
Full Job Description
Job Description

Nemours is seeking a Senior Director, Outreach & Provider Relations to join our Nemours Children's Health team in Wilmington, Delaware.

The Senior Director of Outreach and Provider Relations serves as a strategic leader responsible for developing, directing, and executing an integrated physician outreach and provider relations strategy to support growth, access, and alignment across Nemours Children's Health, Delaware Valley and its referral network. This role oversees a team of physician liaisons and provides matrix leadership to outreach coordinators embedded within key service lines.

The Senior Director partners closely with physician leaders, service line executives, operations, marketing, and data optimization team members to expand referral relationships, strengthen community engagement, and enhance the reputation of Nemours Children's Health, Delaware Valley as a trusted pediatric service partner.

Essential Functions
  • Strategic Leadership & Program Development
    • Develop and execute a comprehensive, data driven outreach and provider relations strategy that supports hospital growth priorities, specialty service line development, and access goals.
    • Establish clear objectives, performance metrics, and analytics to measure outreach effectiveness, referral trends, and relationship impact.
    • Align outreach strategies with organizational strategic plans, market dynamics, and evolving pediatric care needs.
  • Physician Liaison Team Leadership
    • Provide direct oversight, coaching, and performance management for Physician Liaisons.
    • Ensure Physician Liaisons effectively plan, coordinate, and execute outreach initiatives focused on community physicians, referring partners, and potential new referral sources.
    • Standardize outreach processes, messaging, and reporting to ensure consistency, quality, and regulatory compliance.
  • Matrix Management of Outreach Coordinators
    • Provide dotted-line leadership to Outreach Coordinators supporting service lines.
    • Ensure Physician Liaisons and Outreach Coordinators effectively plan, coordinate, and execute outreach initiatives focused on community physicians, referring partners, and potential new referral sources.
    • Collaborate with service line leaders to align outreach activities with specialty-specific goals while ensuring consistency with enterprise outreach standards.
    • Facilitate regular communication, shared planning, and performance reviews in partnership with service line leadership.
  • Provider Engagement & Relationship Management
    • Serve as a senior leader and ambassador to community physicians, advanced practice providers, health systems, and other referral sources.
    • Cultivate trusted, long-term relationships by understanding referral patterns, clinical needs, and access challenges.
    • Identify opportunities to improve referral experience, communication pathways, and continuity of care for pediatric patients.
  • Cross-Functional Collaboration
    • Partner with marketing, communications, clinical operations, access, and quality teams to align outreach efforts with branding, patient access, and service excellence initiatives.
    • Support the launch and growth of new specialty programs, clinical services, and physician recruitment initiatives through targeted outreach strategies.
  • Data, Reporting & Continuous Improvement
    • Establish data-driven referral management accountability by measuring conversion outcomes, strengthening referring provider confidence, and ensuring consistent translation of demand into completed care and organizational value.
    • Use data to objectively understand and drive referral volumes, market share, physician engagement metrics, and outreach ROI.
    • Translate data insights into actionable plans for continuous improvement and strategic growth.
    • Prepare and present executive-level reports and recommendations for senior leadership.

Job Requirements
  • Bachelor's degree in healthcare administration, business administration, marketing, or a related field is required. Master's degree (MBA, MHA, MPH, or similar) is preferred.
  • Minimum of 8-10 years of progressive experience in provider relations, physician outreach, healthcare strategy, or business development, preferably in a pediatric or academic medical center setting is required.
  • Minimum of 5 years of people leadership experience, including managing field-based or matrixed teams is required.
  • Demonstrated success in developing and executing outreach strategies that drive referral growth and provider engagement is required.
  • Experience working with pediatric specialty service lines such as orthopedics, cardiology, maternal-fetal or advanced delivery care preferred.
  • Strong understanding of referral dynamics, physician practice operations, and healthcare compliance considerations preferred.

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About Nemours Children's Health

Nemours Children's Health Careers

There has never been a better time to explore the diverse job opportunities at Nemours Children's Health, a leading organization in pediatric healthcare. Nemours Children's Health is renowned for its commitment to innovation and excellence in child health services.

Work You’ll Do

Join Nemours Children's Health to assist in transforming pediatric healthcare and improving the lives of children across the nation. Nemours Children's Health stands at the forefront of medical innovation and patient care, making it an ideal environment for professionals looking to make a significant impact. Engage in meaningful work that combines cutting-edge technology, deep industry expertise, and a passion for enhancing children's health outcomes. Nemours Children's Health offers a unique position in the marketplace, enabling team members to lead in pediatric healthcare through advanced technology and innovative healthcare solutions. Collaborate with a dedicated team of healthcare professionals who are committed to driving change and fostering a culture of excellence and compassion.

Nemours Children's Health Employment Opportunities

The team is actively building its workforce to support and advance pediatric healthcare services. Nemours Children's Health offers a variety of positions, from clinical roles to administrative support, each contributing to the overarching goal of children's health and wellness.

Innovative Work and Career Growth

Nemours Children's Health is home to a vast network of healthcare professionals—each dedicated to pediatric care and committed to leadership and professional growth. The organization encourages continuous professional development and leadership training to ensure that team members are equipped to lead and innovate in their fields.

Be Part of a Diverse and Inclusive Team

Nemours Children's Health prioritizes diversity and inclusion, creating a welcoming environment where all team members can thrive. The organization offers diversity training and promotes a culture where different perspectives are valued and celebrated.

Future-Proof Your Career

Nemours Children's Health provides extensive support for career advancement, including professional development programs, certification support, and leadership training. The potential for growth within the organization is substantial, driven by a commitment to internal promotion and professional enrichment.

Explore Job Opportunities and Internships

Nemours Children's Health offers a range of job opportunities and internships, providing a pathway for those at the start of their careers to gain valuable experience in the healthcare industry. Positions are designed to harness the skills and enthusiasm of new entrants to the professional world, integrating them into a team that is passionate about children's health and well-being.

The Nemours Children's Health Network

By joining Nemours Children's Health, team members become part of a respected network known for its commitment to innovation and quality care. The collaborative environment ensures that all members have access to the tools and resources necessary to excel in their roles.

Stay Connected

Join the Team

Search open positions that match your skills and interests. Nemours Children's Health looks for passionate, curious, creative, and solution-driven team players. SEARCH NEMOURS CHILDREN'S HEALTH JOBS

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